"Day in the Life" Demonstration

Support Department Professional

Facilities, Finance, Word Processing, Litigation Support, Copy Center

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Copy Center

Your Copy Center personnel have access to service requests via the user interface. Training users requires less than one hour because of the ease of use and familiar browser interface.

When service requests are opened by employees, the Copy Center is notified via email and/or pager. Users can also see all service requests open under the "All Open" tab.

Jane works in the Copy Center. She logs into Giva eServiceDesk and sees her Home Page. She can create service requests for customers when they call on the phone or when a customer walks into the Copy Center.

19: Home Page – User (Copy Center)

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