"Day in the Life" Demonstration

Support Department Professional

Facilities, Finance, Word Processing, Litigation Support, Copy Center

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Giva eServiceDesk Reports

Giva eServiceDesk has more than 50 reports to provide department managers with quantitative and qualitative measures of the work output in their departments. You can also design your own reports.

Your firm is spending a lot of money on support people. However, today you have no quantitative method to justify the headcount. With Giva eServiceDesk, for each headcount you propose to add, you will be able to present a quantitative justification for how much output they will produce. You will be able to quantify any increase in customer satisfaction and how that might impact firm revenue. You will know how many service requests your department processes in a day or month and how long it takes to resolve these service requests. You will be able to perform trend analysis, customer satisfaction surveys, root cause analysis, cost per contact, first contact resolution, staff load balancing, etc.

Report Features

Data Download

• The "Create Download" link allows you to download the report data for use in other applications such as Microsoft® Excel.
• The "Create PDF" link allows you to create an Adobe® PDF file of the report.
• The "Email PDF" link allows you to create an Adobe® PDF file of the report and email it.

Data Sorting

Every report has multiple views. Simply click on the column heading to sort by the data in that column.

Drill-Down Capability

Every report has embedded links that allow you to drill down to see the raw data.

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