"Day in the Life" Demonstration

Support Department Professional

Facilities, Finance, Word Processing, Litigation Support, Copy Center

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Ticket Summary

When Jim clicks the ticket 14 link, he is brought right into the summary view. When he assigns and updates the service request Giva eServiceDesk automatically emails the assignee a notification. When the service request is resolved the customer automatically receives an email notification.

Figure 28: Ticket Summary (Facilities)

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