"Day in the Life" Demonstration

Support Department Professional

Facilities, Finance, Word Processing, Litigation Support, Copy Center

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 >>

Finance

Charles works in the Finance department. Unlike facilities, Finance does not have a "Dispatcher." Instead, every morning, each department member runs the "All Open Tickets" report and assigns themselves service requests that relate to their job function. They pay careful attention to critical service requests that need to be resolved quickly. The department supervisor also checks the system throughout the day for any unassigned critical service requests.

After Charles completes any critical service requests, he runs the "My Open Tickets" report. He organizes his day and resolves service requests by priority and resolution date.

Figure 29: Home Page User (Finance)

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 >>