"Day in the Life" Demonstration

Support Department Professional

Facilities, Finance, Word Processing, Litigation Support, Copy Center

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Ticket Progress Tracking and Communicating

Charles uses Giva eServiceDesk to document everything that he does. If someone with an open service request assigned to him calls Finance while he is not there, then any team member can access the service request history and help the customer. Giva eServiceDesk also acts as an excellent communications tool. The support person can send notes via email to the customer and the customer can respond all through the Giva system.

Figure 31: Ticket History (Finance)

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