"Day in the Life" Demonstration

Support Department Professional

Facilities, Finance, Word Processing, Litigation Support, Copy Center

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In our example, we show a number of possible Giva eServiceDesk applications. Not all of these are applicable to Betty’s job. For example, she does not need to interact with the Web Support Group. Therefore, the Giva eServiceDesk administrator does not configure her for access to this Service Desk. When Betty logs into Giva eServiceDesk, she does not see a "Web Support" Service Desk. When Betty does log in, her home page looks like this.

Figure 1: Customer Home Page (Service Desk Select Menu)

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