"Day in the Life" Demonstration

Support Department Professional

Facilities, Finance, Word Processing, Litigation Support, Copy Center

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Customer Notification

Immediately after hitting the submit button, Betty is returned to the Home Page, where she can enter another request for Facilities or go to any other service desk. She also receives a notification that her service request submission was successful. When she checks her email, she also finds an email confirmation notification.

Figure 4: Customer Notification of Create Ticket

This is an example of an email notification.

Figure 5: Customer email Notification of Create Ticket

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