"Day in the Life" Demonstration

Support Department Professional

Facilities, Finance, Word Processing, Litigation Support, Copy Center

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In less than 30 seconds Betty can enter her service request description, select a nature of request and a severity level and hit the submit button. The 30 seconds that it takes for Betty to complete the request is much less time than it would take to call Finance and find a person at their desk to discuss her request. Finance personnel can focus on their work and have one person or a small group of people assign requests to the appropriate person in the department.

Figure 7: Create Ticket (Finance)

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