Demo Award Winning Customer Service & Help Desk Software

Giva eHelpDesk

Help Desk Analyst

This demonstration shows how an IT Help Desk professional can use Giva eHelpDesk to open service requests, manage assigned requests assigned, communicate with other service groups, escalate emergencies, and use Giva eHelpDesk reporting capabilities.

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IT Technician

This demonstration shows how an IT Help Desk professional can use Giva eHelpDesk to open service requests, manage assigned requests assigned, communicate with other service groups, escalate emergencies, and use Giva eHelpDesk reporting capabilities.

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Employee

This demonstration shows how your employees can open and monitor their own service requests with an easy-to-use interface.

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IT Manager

This demonstration show access to reports that are important to an IT Manager. With its comprehensive reporting capabilities, Giva eHelpDesk helps answer questions, including:

• Which hardware and software vendors are requiring most of your team’s precious support resources?
• Major outages and what was the impact?
• Why are employees calling the help desk?
• What is the root cause of calls?
• What requests require the most support resources?
• What requests fail to meet your SLA goals most often?
• Which technicians have consistently resolved their service requests within SLA goals?
• Which technicians have the highest customer satisfaction?

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Giva eHelpDesk and Giva eKnowledgeManager Integration

This demonstration shows how Giva eHelpDesk and Giva eKnowledgeManager work together seamlessly to help your organization decrease costs and increase customer satisfaction. With knowledge search capability, FAQs, most frequently used knowledge and much more, Giva eKnowledgeManager serves as a repository for the knowledge your organization needs to run. Of course, Giva eKnowledgeManager can also easily integrate with your current incident tracking system.

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Help Desk Administrator

This demonstration shows how easy it is to set-up Giva eHelpDesk.

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Giva eCustomerService

Business-to-Business Customer

This demonstration shows how business customers can use Giva eCustomerService to search for answers, as well as open and monitor their own service requests.

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Business-to-Business Service Agent

This demonstration shows how business-to-business customer service agent can use Giva eCustomerService to search for answers, open service requests, and run reports.

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Business-to-Consumer Customer

This demonstration shows how consumer customers can use Giva eCustomerService as a self-help portal to search for answers, as well as open and monitor their own service requests.

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Business-to-Consumer Service Agent

This demonstration shows how business-to-business customer service agent can use Giva eCustomerService to search for answers, open service requests, and run reports.

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Giva eKnowledgeManager

Giva eKnowledgeManager User

This demonstration shows how easy it is for your customers, employees, or partners to use Giva eKnowledgeManager and demonstrates how the self-service Web portal provides knowledge search capability, FAQs, most frequently used knowledge and much more.

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Giva eChangeManager

Giva eChangeManager User

This demonstration shows how how IT professionals can use Giva eChangeManager to propose change requests, obtain approval, communicate with other service groups, document implementation, test and back out plans and generate reports.

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Giva eServiceDesk

Support Department Employee

This demonstration shows how staff in various departments, including Facilities, Finance, Word Processing, Litigation Support, Copy Center, Payroll, and Human Resources, can track requests, measure their workload, analyze trends, perform customer satisfaction surveys, determine root causes of requests, and balance staffing requirements. obtain approval, communicate with other service groups, document implementation, test and back out plans and generate reports.

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Copy Center Manager

This demonstration shows how Giva eServiceDesk enables employees to open electronic service requests through their PCs for copy jobs. With the easy-to-use interface, employees can assign due dates and attached documents using common Windows "Browse" steps.

It shows how onsite Copy Centers can assign jobs to onsite Copy Center employees or to any offsite Copy Center, if required. Supervisors can also use Giva eServiceDesk to record "Meter Reads" of all copiers. It can also automatically reconcile copier output of requests to "Clicks" from "Meter Reads" and can highlight differences in management reports.

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Outsourced Litigation Support Service Provider

This demonstration shows how Giva eServiceDesk helps manage and track different litigation support projects. It shows how Giva eServiceDesk can help you prioritize tasks, coordinate the efforts of assistants, paralegals and the Litigation Support Department, and streamline the workflow between your organization and law firms. It also shows how Giva eServiceDesk can help measure service levels, analyze trends, and evaluate individual employee productivity and effectiveness.

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Law Firm Litigation Support Department

This demonstration shows how Giva eServiceDesk helps manage and track different litigation support projects. It shows how Giva eServiceDesk can help you prioritize tasks, as well as coordinate the efforts of assistants, paralegals, and any outsourced litigation support service providers. It also shows how Giva eServiceDesk can help measure service levels, analyze trends, and evaluate individual employee productivity and effectiveness.

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Giva eAssetManager

IT Asset Manager

This demonstrtion shows how Giva eAssetManager™ helps you track all the IT hardware assets in your organization.

Giva eAssetManager is an excellent complement to Giva eHelpDesk and allows you to track all hardware and network devices. It helps:

• Speed diagnosis of hardware and software problems
• Avoid costly license compliance audits
• Provides data to make strategic purchasing decisions
• Provides project management capability to scope and plan corporate upgrades
• Manage leased assets more effectively and plan for transitions
• Provides powerful tools for data mining of asset information
• Streamline physical and software inventory
• Eliminate unnecessary work
• Protect company assets

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Giva eSoftwareManager

Software Manager

This demonstration shows how Giva eSoftwareManager™ can help you track software history, license status, and ownership.

Giva eSoftwareManager helps:

• Reduce costs by helping efficiently manage your software assets
• Avoid costly license compliance audits
• Plan corporate upgrades
• Data mine information about existing software
• Streamline physical audits

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