Free Needs Assessment Excel Tool

IT Help Desk & Customer Service Software Needs Assessment

Identify your solution requirements. Prioritize required features.

Giva Needs Tool

Giva Needs Tool To find the right product to meet your business requirements, you must first identify and document your product features/requirements. This Needs Assessment Excel Tool from Giva will help you document and prioritize your unique needs so you can objectively compare vendors on an "apples to apples" basis.

This tool will help you:

Determine evaluation criteria and assign weights to rank their importance
Objectively compare features and functionality between different vendors
Evaluate acquisition and lifetime costs to determine the true total cost of ownership
Better compare each vendor's pricing and understand the true lifetime TCO
Send a questionnaire to each shortlisted vendor so they can "score" themselves on your criteria
Establish a priority for each feature based upon your unique requirements
Provide guidelines for live demonstrations, enabling you to score each vendor
Score each vendor to determine the degree to which they will meet your requirements

Just simply fill out the form below and click on "Submit." All fields are required. Your request will be processed within 24 hours.

First Name:		Last Name:
Telephone Number:	Ext.
Time Zone:
Email Address:
(NOTE: Please use your company email address. We do not accept non-corporate email addresses.)
Company Name:		Number of Employees:
Job Title:		Primary Responsibility:
Country:
City:		State:

I am interested in needs assessment for the following areas. Check all that apply.

Information Technology Help Desk/Internal Service Request

External Customer Service & Support

Knowledge Base/Knowledge Management

Change Management

Other Information and Questions (optional):

Per the Giva Privacy Policy, we will not share your information.