Giva Customer Service & Help Desk Software Architecture

100% Web-based Software Architecture

Your business environment changes rapidly, and your company must adapt just as rapidly or risk being left behind. To respond to these challenges, you need IT solutions that are flexible, scalable, and agile.

That’s why Giva solutions rely on standards-based development, a single data model, and a Web-native architecture. Our solutions help you define business logic without programming, easily customize user interfaces, rapidly access information about your organization – all while seamlessly integrating into your existing business processes.

With a 100 percent Web-native architecture, the Giva Service Management Suite™ delivers command and control over all your service management business processes. It provides a single, integrated suite of applications that can help you rapidly reduce costs, speed issue resolution, and increase customer satisfaction.

Giva Service Management Suite Architecture

The Giva Service Management Suite™ is comprised of:

• Service Management Information Repository –  A centralized data store for all your service management information. Provides a common "source of truth" about users, customers, service requests, resolutions, knowledge records, requests for change, assets, and configuration items.
• Giva Application Platform –  Provides a common, integrated set of core application functionality required across the entire Giva Service Management Suite™.
• Giva Service Management Applications –  Giva eHelpDesk™, Giva eCustomerService™, Giva eKnowledgeManager™, Giva eChangeManager™, Giva eServiceDesk™,Giva eSalesDesk™, Giva eAssetManager™, Giva eAutoDiscovery™, and Giva eSoftwareManager™ are all seamlessly integrated with a common user interface to help you rapidly reduce costs, speed issue resolution, and increase customer satisfaction.
• Intuitive, Web-Native User Interface –  The user interface of the Giva Service Management Suite™ is 100 percent Web-native. With only an Internet browser, your users can immediately log in and get to work. What’s more, the Giva UI is based on common Web navigation metaphors and familiar icons, so your users need little or no training.