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Pre-Built, Dynamic, Customizable Reports

We know that you need knowledge about your organization to do your job effectively so we have designed more than 60 predefined reports. Each report features our Giva Easy Three-Click Reporting™ engine that allows for completely customizable queries.

  • Giva Easy Three-Click Reporting™ engine
  • Easy and intuitive to use
  • Download Reports into Microsoft® Excel

The reports are easy and intuitive to learn how to use. No training is required. You can sort all reports in multiple ways simply by clicking any column header. These reports are optimized for viewing on-line via the Web, but can also be copied and pasted into Microsoft® Office products or quickly downloaded into Microsoft® Excel where you can make modifications.

After using Giva for a period of time, you may have favorite Reports. You can create your own "Favorites" list of Reports. Our customers tell us that we have the easiest and most intuitive reports in the entire Help Desk and Customer Service industry.

Reports

Current Status

  • All Open Aging Report

    Show tickets due over a time period.
  • All Open Tickets

    Open tickets work planning report.
  • Current Escalations Report

    Show current escalations.
  • Current User and Customer Listings

    Current User and Customer Listings.
  • My Open Tickets

    My SLA work planning report.
  • Parent/Child Tickets Report

    Show all parent/child tickets.
  • Service Group Member Listing

    Service group contact information.
  • Ticket Distribution by Assignee

    Ticket load by assignee.
  • Ticket Fields Report

    Interactively select tickets with ticket fields.
  • Ticket Status Chart

    Bar chart with tickets by date, status, service group.
  • Ticket Status Listing

    Ticket totals by date, status, service group.
  • Tickets by Date Range

    Ticket list over date range.
  • Tickets by Department

    Tickets by department by date, status, service group.
  • Tickets by Hours Open

    Ticket listing by total hours ticket has been open.
  • Tickets by Nature of Request

    Ticket listing by nature of request.
  • Tickets by Profile Fields

    Interactively selected tickets with customer profile fields.
  • Unassigned Tickets by Creator

    Listing of unassigned tickets by creator.

Request Analysis

  • Backdated Tickets Report

    Show all tickets that have been backdated.
  • Call Documentation and First Contact Resolution By User

    Shows user ticket activity over a given date range; includes information on ticket views, first contact resolution and number of history note entered by user.
  • Closed Tickets Report

    Show closed ticket counts over date/time ranges.
  • Escalation Statistics Report

    Show escalation statistics.
  • Escalation Trends Report

    Show escalation trends.
  • First Contact Resolution by Creator Report

    Show number of tickets vs. first call by creator.
  • First Contact Resolution by Nature of Request Report

    Show number of tickets vs. first call by nature of request.
  • First Contact Resolution Trends Report

    Show help desk first call resolution trends over time.
  • Login Non-Usage Report

    Show customers/users who have not logged in recently.
  • My Created and Open Tickets

    Display service requests I created that are still open.
  • My Ticket Count

    Show my open and closed ticket counts.
  • Nature of Request Analysis Report

    Nature of request analysis report.
  • Nature of Request Frequency Report

    Show natures of request by level & sublevels.
  • Nature of Request Listing

    List of natures of request.
  • Nature of Request Trends Report

    Show nature of request trends over time.
  • Open & Closed Tickets Report

    Show open & closed ticket counts over date/time ranges.
  • Open Tickets Report

    Show open ticket counts over date/time ranges.
  • Personnel Chart by Location/Department

    Percentage of personnel in each location or department.
  • Processing Work Load Report

    Show ticket totals by submit method throughout times during the day.
  • Processing Work Load-Off Hours Report

    Show ticket totals by submit method throughout off hour times during the day.
  • Quick Ticket Analysis Report

    List quick tickets by nature of request.
  • Re-Opened Tickets Report

    Tickets that were closed and have been re-opened.
  • Root Cause Summary Report

    Ticket summary by root cause.
  • Submit Method Trends Report

    Ticket summary and trends by submit method.
  • Ticket Count by Assignee

    Show ticket assignees and their open and closed ticket counts.
  • Ticket Count by Creator

    Show ticket creators and their open and closed ticket counts.
  • Ticket Count by Job Title

    Show ticket open and closed counts by customer's job title.
  • Ticket Count by Location

    Show ticket open and closed counts by customer location.
  • Ticket Count by Service Group

    Show ticket service groups and their open and closed ticket counts.
  • Ticket Frequency Report

    Show ticket frequency and duration summaries.
  • Ticket Hours by Cost Center Codes

    Ticket hours listing by department/cost center.
  • Tsunami Tickets Report

    List tsunamis and number of tickets.

Service Level Agreements

  • My SLA Compliance

    My SLA compliance report.
  • SLA Compliance

    SLA compliance report.
  • SLA Compliance Trends

    Show SLA compliance trends over time.

Customer Information

  • Customer Satisfaction Report

    Show customer satisfaction levels.
  • Customer Satisfaction Trends Report

    Show customer satisfaction trends.
  • My Customer Satisfaction Report

    Show my customer satisfaction levels.
  • My Customer Satisfaction Trends Report

    Show my customer satisfaction trends.

Reports

Asset Management

  • Asset Inventory Count Report

    List an inventory of assets.
  • Asset Loaner List

    Show list of loaned assets.
  • Asset Repair Frequency Report

    Show assets that have tickets opened on them.
  • Assets by Acquisition Method

    List assets by acquisition method.
  • Assets by Customer

    List assets by customer.
  • Assets by Profile Fields

    Interactively select assets with asset fields.
  • Leased Asset Aging Report

    Show all leased assets over a given lease-end date range.

Software Management

  • License Documentation Summary Report

    List license counts by product.
  • Software and Hardware Inventory Report

    Lists all software on assets.
  • Software Installation and License Summary Report

    Lists total software installations vs. purchased licenses by product.
  • Software Inventory Summary Report

    Lists total installations for products.
  • Software License Variance Report

    Lists acquired vs. installed counts over time.

Reports

Knowledge Management

  • eKnowledgeManager Disk Space Report

    List disk space usage statistics.
  • First Contact Resolution to Approved Knowledge Report

    Compare first contact call numbers vs. amount of knowledge approved.
  • Knowledge Records by Creator

    Show knowledge creators and their proposed, rejected and approved counts.
  • Knowledge Search String Report

    Shows search usage of your knowledge.
  • Knowledge Statistics Report

    Show knowledge workflow statistics.
  • Knowledge Status Report

    Show knowledge items.
  • Knowledge Usage Report

    List record usage count and average ratings.
  • Knowledge Value Report

    List how valuable the knowledge is by service group or creator.
  • My Knowledge Status Report

    Show my knowledge items.

Reports

Change Management

  • Backed Out Changes Report

    List changes that were backed out.
  • Change Category Report

    List changes by change category.
  • Change Closed Code Report

    List changes by closed code.
  • Change Rejection Reason Report

    List changes by rejected reason.
  • Change Source Report

    List changes by department.
  • Change Status Report

    List changes by status.
  • Change Volume Report

    Display volume of changes.
  • Forward Schedule of Changes Report

    List scheduled changes.
  • Induced Problems Report

    Display closed request where induced problems occurred.
  • My Requested Changes Report

    List the change requests I requested.
  • Scheduled Changes by Group

    Show changes in next 24 hours, week or month by service group.
  • Scheduled Changes by Scope

    Show changes in next 24 hours, week or month by scope.
  • Successful Changes Report

    List changes marked as successful.