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Giva Dashboard - Hosted Help Desk & Customer Service Software
Giva develops world class IT help desk application software and customer service software. In fact, Giva is an industry leader. Some of the chief concerns we hear from professionals just like you is your frustration with obtaining constant visibility to critical issues, little or no business analytics let alone real-time reports. Sound familiar?
Giva solves this problem. Our Dashboard allows constant visibility to hot spots and highlights critical issues. It even helps you track team performance!
Quick Tour of Dashboard & Business Analytics
Giva Dashboard
- My Charts – Real-time metrics and business analytics
- My Reports – Easy access to frequently viewed real-time reports
- Hot Board – Information about major events or outages and new knowledge base articles
- Notifications – Instant visibility of urgent messages from analysts, supervisors and managers
- Service Level Agreements – "Top-of-the-mind" reminder of response and resolve times
My Charts – All Open SLA Warning
This bar chart provides visual and color warnings that are simple and easy to understand. If you mouse over any chart, then summary information is displayed.
My Reports
Provides easy access to frequently viewed reports. Place your favorite reports on the custom dashboard for instant access.
We preconfigured many of the most popular reports into our software and created templates that make it easy for you to customize reports to meet your unique needs. Then, we made it possible to track processes, evaluate performance in real-time, download the results for analysis or presentation and automatically schedule specific reports to be sent to management. You can even convert any report to PDF with a simple mouse click. More importantly, Giva reports allow you to determine why calls occur and take actions to reduce call volume — helping you lower your costs and increase customer satisfaction.
Best of all, Giva eHelpDesk does not require any additional reporting software. With Giva Easy Three-Click™ reporting, "Click, click, click" is all it takes to gain true insight into the performance of your organization.
Hot Board
Instantly access information about significant events and new knowledge articles. Tsunami Tickets are for major events or outages where similar tickets are grouped together.
Dashboard access to new knowledge articles created within the last 14 days displays important information for analysts and agents who can use the information to rapidly resolve customer issues. This tab is only visible if there are open Tsunami ticket(s) and new knowledge articles.
Notifications
With instant visibility to urgent messages the entire department will be kept up-to-date and facilitate real-time communications. When new messages are posted, users are brought back to this page to make sure they view the message.
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