Do check signers have significant pain?
Are funds approved and set aside?
Learn latest IT service desk or customer service best practices.
What are problems with current call tracking system?
What are feature needs/requirements?
Ask vendors tough questions early and often.
What is the total cost of ownership (TCO) of all vendors?
What are important license agreement terms?
Help Desk Cloud Software
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Santé Health Systems + eHelpDesk
80% productivity increase with dashboards
60% increase in meeting SLAs
45% increase number of calls logged
Customer Satisfaction Report Filters
Generate real-time customer satisfaction reports to measure results. Settings are automatically saved until changed.
Customer Satisfaction Report Results
Measure customer satisfaction levels for quick response to trouble areas. Survey data is automatically processed.
Customer Satisfaction Report Drill Down
Drill down to tickets allows for highlighting areas of concern.
Customer Satisfaction Trends Report
Measure customer satisfaction trends over months or years to reward stakeholders and take corrective action.
Service Level Agreement (SLA) Compliance Trends Filters
Generate real-time SLA compliance trends to measure results.
Service Level Agreement (SLA) Compliance Trends Report - Months
Measure SLA compliance trends over months to take corrective action.
Service Level Agreement (SLA) Compliance Trends Report - Years
Measure SLA compliance trends over months to reward stakeholders for high SLA compliance and consistancy.
Service Level Agreement (SLA) Compliance Report
Measure SLA compliance performance to reward stakeholders, take corrective action or modify respond and resolve goals.
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