Help Desk Software Industry Solutions

High Technology

Market demands are rapidly changing, and responsiveness to those demands is a key component in the success of high technology companies today. To succeed, companies in the high technology market must be able to quickly respond to internal and external service requests, while working within ever-shrinking budgets.

By implementing service management solutions, high-technology companies can remain flexible, rapidly access key information, better serve employees, partners, and customers, and make strategic decisions in real-time.

Giva is helping numerous customers in the high technology sector reduce costs, speed issue resolution, and increase customer satisfaction. Selected customers include:

• Art.com
• The Brinks Company
• Casio
• mindSHIFT Technologies
• VirtuRad
• Williams Lea

Legal

The legal industry is experiencing dramatic changes that are having a profound impact. Law firms are under increasing pressure to become more responsive to clients, while reducing their costs in order to distance themselves from competitors.

In the wake of these changes, law firms of all sizes are reevaluating their priorities, competitive strategies, and the way they interact with clients. Intense competition has led to a wave of mergers and acquisitions, as law firms increasingly focus on high-value work or diversify into new practice areas. As they strive to become more services-centric, firms are placing renewed emphasis on legal staff productivity, cost control, and operating efficiency.

As law firms’ service offerings evolve, some are moving from time-based to alternate billing models. For these firms, the new focus is on high-value service delivery, rather than on billable hour-based matters. This requires firms to boost efficiencies across the board.

Client expectations are changing as well. Clients are demanding new services and more immediate access to attorneys and information. Open communication, client collaboration, and improved customer responsiveness are becoming mission-critical.

Giva’s real-world experience with top legal firms allows us to address the unique challenges of the legal industry. Giva solutions help law firms:

• Provide fast, effective service to busy attorneys
• Access real-time report information for quick corrective action
• Minimize application administration and maintenance
• Provide easy-to-use applications for legal professionals and support staff
• Automate routine, recurring business processes

Giva is helping numerous customers in the legal sector reduce costs, speed issue resolution, and increase customer satisfaction. Selected customers include:

• Epstein Becker & Green P.C.
• Schulte Roth & Zabel LLP
• Seyfarth Shaw LLP
• Stroock & Stroock & Lavan LLP
• Thacher Proffitt & Wood LLP
• Williams Lea

Medical

From multi-hospital installations to independent physician practices, healthcare organizations worldwide are facing the same daunting challenge: provide enhanced, timely, high-quality patient care at an affordable price. To meet this goal, caregivers must streamline and automate the healthcare environment so they can make timely decisions and facilitate better healthcare quality, safety, and affordability.

In addition, to comply with new measures like the Health Insurance Portability and Accountability Act (HIPAA), healthcare organization IT departments must provide administrative, physical, and technical safeguards for patient health information (PHI). Since Giva solutions use SSL to ensure PHI transmission security and require authenticated log-on to further protect patient data, they aid IT departments in their quest for HIPAA compliance.

Giva is helping numerous customers in the medical sector reduce costs, speed issue resolution, and increase customer satisfaction. Selected customers include:

• Patient Care Technology Systems
• VirtuRad

Non-Profit

In today’s fast-paced world, it is harder than ever for non-profit organizations to fulfill their mission. With shrinking budgets, philanthropic groups are force to do more with less, while demonstrating good stewardship.

To fulfill their mission within a given set of resources, non-profit organizations must:

• Make supporters feel part of the cause by providing understanding of how donations are used, highlighting the results that the organization is bringing about, and publicizing organizational events and volunteer opportunities
• Run and manage fund drives, campaigns, and volunteer initiatives
• Discover unique ways to increase contributions and provide alternative methods of giving
• Provide better access to services for those who need them
• Increase community awareness and help educate the public on key issues
• Streamline the process of working with external organizations such as government, other non-profits, and businesses

Giva is helping non-profit organizations reduce costs, speed issue resolution, and increase customer satisfaction. Selected customers include:

• The William and Flora Hewlett Foundation