Benefits

Giva eSalesDesk™ is a 100 percent Web-native, Sales and Marketing service desk software solution that:

• Boosts sales revenue by providing quicker turnaround and wider visibility of field issues to management
• Speeds business decisions by delivering accurate, real-time reports
• Identifies opportunities for product/service improvements by data mining sales representative’s feedback
• Increases sales representatives’ morale by providing better support by marketing team
• Boosts marketing team productivity by enabling quick feedback from sales on proposed new products and programs

Distinct from both sales force automation (SFA) and customer relationship management (CRM) applications, Giva eSalesDesk focuses on managing interaction between your field sales force and headquarters personnel. To streamline these communications, the Giva Sales and Marketing service desk solution:

• Solicits sales representatives’ feedback and reports satisfaction results
• Allows sales representatives to initiate and monitor the status of service requests via the Internet 24 x 7
• Automatically notifies sales representatives by pager, email, cell phone and/or PDA of actions taken on service requests throughout their life cycle
• Provides Service Level Agreements that ensure sales representatives’ requests are handled in an agreed upon time period and escalated when appropriate
• Provides broadcast messages to sales representatives via pager, email, cell phone and/or PDA

Features

Giva eSalesDesk is a 100 percent Web-native sales and marketing service desk solution that includes:

• Service level agreements
• Automatic escalation rules engine
• Customizable fields, screens and options
• Natural language, Boolean, and keyword search engines
• Automated email-to-service request creation
• Parent/child tickets for high volume incidents
• Self-service Web portal for sales professionals to access knowledge and FAQs with easy option to open service request, if answer not found
• Visitor feedback, tracking, and reporting
• More than 70 pre-defined, customizable reports
• Satisfaction surveys of your field sales representatives
• Multiple, independent service desks for use by other departments
• Seamless integration with Giva eKnowledgeManager™, Giva eHelpDesk™, and Giva eCustomerService™

Why Giva?

Giva eSalesDesk delivers more than just a powerful, easy-to-use Sales and Marketing service desk software solution. Built on a world-class infrastructure, it offers:

• One-week deployment
• Best-in-class usability
• Three editions to meet your needs
• Deployment with either the hosted Giva On Demand Software™ option or local installation

One-Week Deployment

With easy set-up and configuration without programming, you can be up and running on Giva eSalesDesk quickly. In fact, existing Giva customers have deployed Giva eSalesDesk on a worldwide basis in one week – an Internet connection and a standard Web browser are all you need. In contrast, according to Aberdeen Group, other Sales and Marketing service desk software solutions typically require trained experts for set-up and customization, which may take three to six months.

Best-in-Class Usability

The Giva eSalesDesk user interface is based on common Web navigation metaphors and familiar icons, drastically reducing training time. In fact, many Giva customers get up to speed on Giva eSalesDesk with only a single one-hour training session.

Three Editions to Meet Your Needs

Giva eSalesDesk is available in Standard Edition, Professional Edition, or Enterprise Edition. All are world-class Sales and Marketing service desk software solutions, and each includes a combination of powerful features to meet the unique needs of your company.

The edition that is right for you depends on the size of your team, the application components you need, and the level of customization and integration you require.

Hosted or Locally Installed Deployment

As a true Web-native solution, Giva eSalesDesk is available either with the Giva On Demand Software option hosted by Verizon Business or locally installed on your infrastructure.

While some organizations prefer installing and running applications internally, the Giva On Demand Software option gives you an alternative – with this hosted Sales and Marketing service desk software solution, you can immediately access services built on a world-class infrastructure and delivered via the Internet.

With the Giva On Demand Software option, Giva eSalesDesk does not require any client software, Web or database servers, reporting applications, databases, or VPN equipment at any of your sites. Your users simply securely log in to Giva eSalesDesk over the Internet and get right to work.

Editions

Giva eSalesDesk is available in Standard Edition, Professional Edition, or Enterprise Edition. All are world-class Sales and Marketing service desk software solutions, and each includes a combination of powerful service management features to meet your unique needs.

The edition that is right for you depends on the size of your team, the application components you need, and the level of customization and integration you require. To help select the right version to fulfill your specific requirements, use the following edition comparison chart.

Feature	Standard Edition	Professional Edition	Enterprise Edition
User Limit (Sales support employees)	5	25	Unlimited
Customer Limit (your Sales Representatives that open/access tickets)	5,000	10,000	Unlimited
Each service desk is an independent set of service request descriptions, severity levels, Service Level Agreements, configuration issues, etc.
Parent/child service requests to manage cross-functional sales issues
Configurable parent/child templates to automate any business process
Quick tickets
Quick customer history
Automatic escalation rules engine
Natural language, key word and Boolean search engine
Automated email-to-ticket creation
Automatic reminder of questions to ask
Service Level Agreements
More than 70 customizable and pre-defined reports
Shared whiteboard
Broadcast messages
Sales representative satisfaction surveys
Project management tools and reports
100% Web native – no client or server software required
Perform initial set-up and configuration in days. Default settings and quick start process.
Notifies sales representatives via pager, email, cell phone, and PDA
Customizable fields, screens, options and rules engines
Seamless integration with your intranet or Internet site. Style sheet customization.	Optional
Parent tickets for high-volume projects	Optional
Self-service portal for sales representatives	Optional
Seamless integration with Giva eKnowledgeManager™ knowledge base software	Optional	Optional
API integration with document management applications, LDAP, and SQL	Optional	Optional	Optional
Advanced customization tools to create customized Web forms using dynamic HTML	Optional	Optional	Optional

Demo Center

Often the challenge in evaluating a Sales and Marketing service desk software solution is to determine how its use will affect the way your team members perform their day-to-day functions. You need answer to questions like:

• How does the solution actually work?
• What do the screens look like?
• How easy is the solution to learn and use?

The following "A Day in the Life" demonstrations will answer these questions. They outline the power and capability of Giva eSalesDesk in real life situations and will help you understand how Giva eSalesDesk will directly benefit your organization and team members.

Giva eSalesDesk

This demonstration is under revision. Please contact Giva Sales for a live demonstration.