Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

The Giva Difference

Giva helps teams achieve Service Management excellence

  • Deploy in days, train in 1 hour
  • Robust, fast & painless reporting for higher quality decision-making
  • Highly customizable without programming or consultants
Founded in 1999, Giva provides a suite of HIPAA-compliant Help Desk, IT Service Management and Customer Service applications architected for the cloud and ITIL aligned

Why Giva for Help Desk, IT Service Management and Customer Service?

HIPAA-compliant SSAE 18 SCO II Type 2 & other security audits.
Hardened and secure infrastructure & Multi-Factor Authentication (MFA).
ITIL® foundation-based best-practice framework to guide IT Service Management.
MetroHealth
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Customer Success

Featured Whitepapers

Blog

Automated Self-Service
Mar 14, 2024 - Automated Self-Service: Fully Explained and 31 Best-Practice Do's and Don'ts
Automated Self-Service
Automated Self-Service is quickly becoming necessary for streamlining support processes, enhancing efficiency, and empowering both end-users and support personnel. Read more
Personal Customer Service
Mar 11, 2024 - Elevating Customer Experience with Personal Customer Service
Personal Customer Service
With automation and mass communication dominating the business landscape, the art of personal customer service becomes an influential differentiator for companies seeking to build lasting relationships with their clientele. Read more
Call Center Outsourcing Companies
Mar 7, 2024 - 15 Top Call Center Outsourcing Companies for 2024
Call Center Outsourcing Companies
Call center outsource companies are considered one of the most cost-effective ways to ensure an organization's customer service operations are delivered to high standards. Read more