Do check signers have significant pain?
Are funds approved and set aside?
Learn latest IT service desk or customer service best practices.
What are problems with current call tracking system?
What are feature needs/requirements?
Ask vendors tough questions early and often.
What is the total cost of ownership (TCO) of all vendors?
What are important license agreement terms?
Cloud Computing for IT Help Desk & Customer Service/Support
Are Funds Approved and Set Aside?
The #2 Key Point we discuss in the "Winning Strategies for Purchasing IT Help Desk and Customer Service Software or Cloud Computing" webinar is encouraging people to quickly determine if funds are approved and set aside.
It is important before spending a lot of time on the project to meet with your CFO and ask a lot of questions about project funding approval. The only activity you should be doing before discussing funding approval is determining if check signers have any pain points.
Click "Download White Paper" to read more about how to determine if funds are approved and set aside.
Please make sure to read all the white papers summarizing the other Webinar key points.
Key Point #1: Do Check Signers Have Significant Pain?
Key Point #2: Are Funds Approved and Set Aside?
Key Point #3: Learn Latest Help Desk and Customer Best Practices
Key Point #4: Determine Problems with the Current Call Tracking System
Key point #5: Document Feature Needs/Requirements
Key Point #6: Ask Vendors Tough Questions Early and Often
Key Point #7: Compare Total Cost of Ownership of All Vendors
Key Point #8: Key License Agreement Terms