Do check signers have significant pain?
Are funds approved and set aside?
Learn latest IT service desk or customer service best practices.
What are problems with current call tracking system?
What are feature needs/requirements?
Ask vendors tough questions early and often.
What is the total cost of ownership (TCO) of all vendors?
What are important license agreement terms?
Cloud Computing for IT Help Desk & Customer Service/Support
Learn Latest Help Desk & Customer Service Best Practices
The #3 Key Point we discuss in the "Winning Strategies for Purchasing IT Help Desk and Customer Service Software or Cloud Computing" webinar is to learn the latest help desk and customer service best practices.
Before engaging with software vendors, read up on help desk and customer service "best practices" as appropriate, so that that you can ask pointed and direct questions with confidence. For example, you want to be able to speak about First Call Resolution, Service Level Agreement Compliance, Root Cause Analysis and Customer Satisfaction Surveys with authority and competence to prod and poke at vendors. It is important to show vendors that you understand the latest best practices and industry trends, so you can make sure that they have evolved their products.
Click "Download White Paper" to read more about help desk and customer service best practices.
Please make sure to read all the white papers summarizing the other Webinar key points.
Key Point #1: Do Check Signers Have Significant Pain?
Key Point #2: Are Funds Approved and Set Aside?
Key Point #3: Learn Latest Help Desk and Customer Best Practices
Key Point #4: Determine Problems with the Current Call Tracking System
Key point #5: Document Feature Needs/Requirements
Key Point #6: Ask Vendors Tough Questions Early and Often
Key Point #7: Compare Total Cost of Ownership of All Vendors
Key Point #8: Key License Agreement Terms