Do check signers have significant pain?
Are funds approved and set aside?
Learn latest IT service desk or customer service best practices.
What are problems with current call tracking system?
What are feature needs/requirements?
Ask vendors tough questions early and often.
What is the total cost of ownership (TCO) of all vendors?
What are important license agreement terms?
Cloud Computing for IT Help Desk & Customer Service/Support
Compare Total Cost of Ownership (TCO) of All Vendors
The #7 Key Point we discuss in the "Winning Strategies for Purchasing IT Help Desk and Customer Service Software or Cloud Computing" webinar is to compare the total cost of ownership of all vendors.
It is generally very easy to determine the acquisition costs of purchasing a call tracking system. However, it is more difficult to determine the ongoing lifetime costs. For example, there are enormous amounts of labor required to generate reports with many tools. Also, your company may need one or two people for routine maintenance, report generation and ongoing configuration/customization.
Ask each vendor on your short list to prepare an estimated Total Cost of Ownership (TCO) over four years, so you can study their assumptions. Ask them to consider all the acquisition and lifetime costs of ownership. This will help you better compare vendors "apples to apples" and understand the true lifetime TCO of a new call tacking system.
Click "Download White Paper" to read more about how to compare the total cost of ownership of all vendors.
Please make sure to read all the white papers summarizing the other Webinar key points.
Key Point #1: Do Check Signers Have Significant Pain?
Key Point #2: Are Funds Approved and Set Aside?
Key Point #3: Learn Latest Help Desk and Customer Best Practices
Key Point #4: Determine Problems with the Current Call Tracking System
Key point #5: Document Feature Needs/Requirements
Key Point #6: Ask Vendors Tough Questions Early and Often
Key Point #7: Compare Total Cost of Ownership of All Vendors
Key Point #8: Key License Agreement Terms