Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud.
Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership. Giva is a private company headquartered in Sunnyvale, California serving delighted customers worldwide.
Learn more by taking a tour of Giva's IT Help Desk Reports and Customer Service/Call Center Reports or sign up for a no obligation 30-day trial of Giva.
Social Responsibility
We at Giva believe not only in the power of the individual to better the world around them but also the power of many unified individuals working as one towards a particular goal. We encourage our employees to follow their individual strengths and passions to help others.
Volunteerism
Our employees have stood shoulder to shoulder as volunteers with people around the world from helping the poverty stricken in Honduras, to local soup kitchens and homeless shelters, public speaking events, construction projects, etc. We believe in living outside of ourselves and seeing what ripple effects happen in the lives of others.
Scholarships
In 2013, the Giva Semi-Annual Student Scholarship and Worldwide Community Ambassador Award was established. We have been overwhelmed to see the quality of accomplishments and contributions to society of this generation of students and are proud to be able to assist them in realizing their educational and worldwide community ambassador goals.
Internship Program
Giva offers multiple and diverse internship opportunities annually to assist students in preparing for post-graduation success.
- 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
- 60% reduction in the 5 year Total Cost of Ownership (TCO)
- Saved at least 1 FTE due to lower ongoing administration
- Saved 1 week per month due to easy to use reports
- Increased to 90% achievement in meeting service level agreements
- 70% reduction in generating reports and admin; eliminated 35 hours/month
- 50% faster to create/assign a service request
- 60% increase in information captured during the initial phone call
- 50% increase in the number of service requests created due to intuitive design
- 80% increase in productivity by using Giva's dashboards and reports
- 60% increase in meeting service level agreements
- 50% increase in productivity by using Giva's integrated custom forms
- 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
