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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Stop the Turnover: Maximize Help Desk Employee Retention & Prevent Agent Burnout

Happy IT Help Desk Personnel

Photo Attribution: Viktoria Kazakova/Shutterstock.com

IT help desks have some of the highest turnover, which is very costly, pushing 40%. Why is that? John Loyd suggests several reasons, including high stress, lack of experience, and feeling ineffective. And so, how can organizations and leaders go about maximizing IT help desk employee retention?

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Top 8 HIPAA-Compliant Text Messaging Apps

HIPAA-Compliant Secure Text Messaging

We have compiled a list of the top HIPAA-compliant messaging apps which provide concise descriptions and key features, assisting healthcare practices and systems in maintaining patient data securely and providing a better patient experience in the ever changing nature of healthcare technology.

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3 Top Ways to Provide More Cost-Effective Customer Service

3 Top Ways to Provide More Cost Effective Customer Service

Photo Attribution: BoBaa22/Shutterstock.com

From the right tools to adequate staffing, customer service can turn out to be an expensive venture for businesses of all shapes and sizes. Most of the expenses incurred come from in-house teams, usually those working in a call-center. If customers get off of the phone with your in-house team and still don't have a resolution to their issue, that can also be seen as both time and money wasted. This is especially true if the customer decides to forego your business thanks to that particular experience.

According to Hannah Steiman of Peak Support, there are a few ways in which in-house customer service can become costly:

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The Difference Between Help Desk, Technical Support & Desktop Support & Skills Required

The Difference Between Helpdesk Technical and Desktop Support and Skills Required

Photo Attribution: Rosadu/Shutterstock.com

With continued growth in computer and hand-held device use in the lives of many brings increasing technical questions and problems that arise. And so, the field of supporting these systems grows along with it, which brings business opportunities for entrepreneurs, and employment opportunities for support personnel.

But there are different types of support needs accompanied by varying required responsibilities and skills. The following are the differences between, and skills required for, three common areas of support: Help Desk, Technical Support, and Desktop/Deskside Support.

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4 Issues & Solutions Affecting Cloud Computing in Healthcare

Issues & Solutions Affecting Cloud Computing in Healthcare

Over the past decade, the impact of cloud computing on healthcare has made transitioning to it necessary for healthcare providers. In this technological era, things have become fast-paced, and an on-premises healthcare system will undoubtedly cause the industry to lag. Strategic cloud solutions in the healthcare sector range from the obvious cloud-based email and digital fax apps, hosting of electronic medical records (EMR) to data backups and recovery to business functions such as organizational finance and human resources.

However, there can be problems with cloud computing, preventing it from being foolproof. Like many modern technologies, certain drawbacks should be considered before implementation. Once you are aware of these scenarios, share them with your IT leaders, to ensure you are best prepared for any situation when it comes time to switch from old physical equipment to a new healthcare cloud architecture.

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5 Winning Strategies in Responding to Negative Customer Feedback

5 Winning Strategies in Responding to Negative Customer Feedback

Photo Attribution: Golden Sikorka/Shutterstock.com

The way customers interact with businesses has changed rapidly in the last several years. This means that organizations have had to pivot their business and marketing strategies. Customers are becoming increasingly diligent about researching products and services before buying. The most powerful source of product understanding is customer feedback, which has become even more accessible now as online reviews are growing in power and number.

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3 Valuable Tips for Improving Customer Service in Telehealth Practices

3 Valuable Tips for Improving Customer Service in Telehealth Practices

Photo Attribution: eamesBot/Shutterstock.com

There is a good chance that if patients have chosen to engage in telehealth services, they have done so due to its overall convenience. Though the level of patient care is most important, customer service plays an integral role in patient retention. This is a key metric to consider when looking at the continued growth of telehealth services across North America.

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How Does HIPAA Differ from PIPEDA?

How Does HIPAA Differ from PIPEDA

The Personal Information Protection and Electronic Document Act (PIPEDA) is Canada's federal law on patient privacy (Canada equivalent of HIPAA). It is comparable to the Health Insurance Portability and Accountability Act (HIPAA) in the United States, however, there are a few key differences to be aware of.

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Healthcare Cybersecurity Training: Here Are 6 Companies That Can Help

Healthcare Cybersecurity Training Here are 6 Companies That Can Help

Photo Attribution: Jaiz Anuar/stock.adobe.com

Employee error has long been acknowledged to be one of the main causes of healthcare security breaches. Still, a recent report by Kaspersky revealed that approximately one in four healthcare employees, ranging from doctors to admin staff, have never received cybersecurity training. Moreover, 11% of those that did receive training said that it only happened once during the on-boarding process.

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4 Organizations Offering Change Management Training

4 Organizations Offering Change Management Training

The most stressful times for an organization seem to be during times of change. All stakeholders begin to feel on edge, with employees feeling worried about how the change initiative could affect them personally and customers feeling confused by sudden adjustments. Accordingly, many consulting services offer short offline or online courses and training programs that focus on helping organizations manage change initiatives as quickly and as efficiently as possible. The following is a list of organizations offering online and on-site change management training:

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