Exceptional Customer Service-Viral Marketing and Word-of-Mouth

The customer service organization has no ulterior motive other than to provide the very best of "care and feeding" of customers. You can break through the noise and elevate your brand and product to an unexpected level of amaze and delight. It is not enough that you simply meet customer needs. Most vendors can do that. The truly exceptional companies go beyond meeting needs to differentiate themselves and build long term shareholder value by building strong customer loyalty. You want your customers to tell their circle of friends and family about how well you take care of them. Over time, the viral marketing by word of mouth will happen and build.

Here is a great White Paper on Customer Service Best Practices-What Features and Functions to look for in Customer Service Software.

https://www.givainc.com/white-papers/customer-service-best-practices.htm

Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms