It is a common misperception that your customers or employees will not or cannot accurately and reliably enter their service calls into a software problem management system. In fact, industry studies indicate that the successful implementation of a self-service web based help desk or customer service portal is possible and will save a lot of money.
The advantages to having customers log their own service requests via the web are numerous. In addition to saving time and money, you will achieve increased accuracy of information and better help desk and customer service coverage.
Using a case study, we share how a customer saved $135K in the first year alone and achieved an adoption rate of over 50% for help requests via the web.
This white paper addresses the following topics:
See https://www.givainc.com/wp/customer-web-self-service-logging-service-requests.htm and click “Download White Paper” to request this White Paper.