Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

ITIL Compliant Workflow Approval Process and Notifications

Automated Notifications for RFCs

This white paper describes the workflow approval process and automated email notifications for requests for change (RFC) using Giva’s ITIL compliant eChangeManager.

According to a recent Gartner Group report, 87 percent of help desk calls result from change-related failures. The Help Desk Institute determined that the support industry standard cost per contact is between $15 and $30. If your support organization averages 1,500 service requests a month, the cost of change related failure requests is between $235,000 and $470,000 annually.

Giva understands the importance of a sound change process. Giva also knows that the key person to making a change process work is the IT Change Manager. This demanding job requires balancing priorities between reviewing all new requests for change (RFC), chairing the Change Advisory Board (CAB), prioritizing, approving, scheduling, conducting post-implementation change reviews, and many other activities.

Designed with extensive input from real world IT Change Managers, Giva eChangeManager includes industry best practices as defined by the IT Infrastructure Library (ITIL) and IT Service Management (ITSM). Unlike most change management applications, Giva eChangeManager is simple to configure and easy to use.

See https://www.givainc.com/wp/change-management-workflow-itil-approval-process-compliant-notifications.htm and click “Download White Paper” to request this White Paper.