Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Are Metrics and Key Performance Indicators (KPIs) Important?

Metrics and Key Performance Indicators (KPIs) are important for CIOs and VPs of Customer Service because:

 

1. Measure Performance- Team and individual.

2. Benchmarking against Industry for continuous improvement.

3. Financial…for budgeting and pay/incentive plans. Need to understand workloads…Add and subtract headcount and technology expenses. Tie your contribution to revenue as much as possible.

4. Marketing..With 17% unemployment (don't believe government numbers), you have to show your company that you're smart, competent and deserve your paycheck every 2 weeks! Keep your resources…make a business case to get more resources…no better way than with metrics…objective data will rule many decisions made in today economic environment.

 

See more at:

IT Help Desk Reports with Metrics, Business Analytics & Key Performance Indicators (KPIs)

or

Customer Service/Call Center Reports with Metrics, Business Analytics & Key Performance Indicators (KPIs)