Is Knowledge Management For Your Organization?

 

Knowledge Management is a discipline

Many people think knowledge management is just software but it is much more than that; knowledge management is a discipline.

Knowledge Management is a discipline that takes a comprehensive, systematic approach to the information assets of an organization by identifying, capturing, collecting, organizing, indexing, storing, integrating, retrieving and sharing them. Such assets include (a) the explicit knowledge such as databases, documents, environmental knowledge, policies, procedures and organizational culture; and (b) the tacit knowledge of its employees, their expertise and their practical work experience. It strives to make the collective knowledge information and experience of the organization available to individual employees for their use and to motivate them to contribute their knowledge to the collective assets.

 

See https://www.givainc.com/knowledge-base-software.htm for Screen shots and Report examples.

See https://www.givainc.com/knowledge-base-software.htm for a White Paper on Knowledge Base ROI.

Nick Milton's Gravatar Thank you, good post, KM most certainly is a discipline

However Km is the discipline that works with knowledge assets, not infomation assets (which are covered by information management)
# Posted By Nick Milton at 2/2/11 11:20 PM

Client Success

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  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
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  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
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  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
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