Case Study to Reduce Maintenance, Upgrades and Consulting Costs
Is the high cost of FrontRange HEAT® consulting, upgrades and software maintenance not in your IT budget?
Read this business case that compares Giva to FrontRange HEAT:
Santé Health Systems
Santé Health Systems is a large healthcare management services organization providing IT and technical support across 16 geographically dispersed sites in California. The Giva Service Management Suite™ including Giva® eHelpDesk™, eKnowledgeManager™, eChangeManager™ and eAssetManager™ was deployed in the cloud as the internal IT service desk.
After using FrontRange Solutions HEAT for many years they found extraordinary success with Giva.
When compared with FrontRange HEAT, the Giva Service Management Suite resulted in a:
- 80% increase in productivity by using Giva's dashboards and reports
- 60% increase in meeting service level agreements
- 50% increase in productivity by using Giva's integrated custom forms
- 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
- 40% increase in productivity of IT personnel traveling between 16 sites
"We experienced a 45% increase in the number of the calls logged using Giva as compared to FrontRange HEAT due to Giva's intuitiveness and ease of use."
"The Giva reporting module is more comprehensive and an order of magnitude easier to use when compared with FrontRange HEAT reporting."
"As a result of productivity increases, we have also experienced a 60% increase in meeting our internal resolve-time service level agreements."
"We experienced a 50% increase in productivity by using Giva's custom forms that are integrated with service requests."
"The Giva dashboard has made me 80% more productive as compared to when I was using FrontRange HEAT."
"The Giva Tsunami Service Request has increased our productivity by over 50%."
Juan Carlo Muro, IT Director, Santé Health Systems