Giva is very pleased to announce a new partnership with Bellridge Pty Limited, linking arms to provide unparalleled value to its customers around the globe. Bellridge, with locations in both Sydney and Auckland, represents a very strong, well established presence in providing integrated IT solutions and stellar technical support to organizations throughout Australia, New Zealand and the Asia Pacific region.
Bellridge's strong regional knowledge, expertise and reputation as a value added reseller, paired with Giva's easy-to-use cloud-based solutions, creates a powerful synergistic team to meet the growing demand in the Asia Pacific region for cloud IT Service Management.
"We look forward to working alongside the Giva team in providing the highest quality of products and services to the Asia Pacific region", said Jon Alexander, Director of Bellridge.
Giva has established a firm corporate commitment to the Asia Pacific region by hosting cloud-based applications on server farms in Australia. The speed and responsiveness of Giva's cloud IT Service Management applications are unparalleled. All customer data is stored locally on server farms in Australia to assure the highest levels of data security and privacy for organizations in the Asia Pacific region.
Giva offers a suite of exceptional and highly differentiated cloud-based IT Service Management and Customer Service products which excel above the competition as evidenced by the business results achieved by customers and direct comparison of Giva to BMC Track-It! and BMC Footprints, Salesforce.com RemedyForce, FrontRange Solutions HEAT, and SysAid Cloud products. Giva's satisfied customers reported measurable improvements as follows:
Saint Elizabeth Health Care: 90% reduction in the time required to configure/customize Giva
Miles & Stockbridge P.C.: 70% decrease in number of tickets that remain open from day-to-day
EDIMS: 100% faster application responsive/speed
Miles & Stockbridge P.C.: 70% increase in IT productivity in using the dashboards and real-time reports
Gordon & Rees LLP: 60% increase in meeting Service Level Agreements (SLAs)
Sante Health Systems: 50% increase in productivity by using Giva's integrated custom forms
"The demand for cloud-based application solutions in Australia and New Zealand is growing exponentially, and we are excited to work with the dedicated and highly skilled Bellridge team to meet those demands head-on", said Ron Avignone, Giva founder.
Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership. Giva is a private company headquartered in Santa Clara, California serving delighted customers worldwide.
For nearly a decade, Bellridge has been providing integrated IT solutions to institutions throughout Australia and New Zealand. Widely known for their ease-of-use, affordability and high level performance; SMEs, large enterprises, non-for-profits and government organisations across all industries have benefited from the solutions Bellridge.
Bellridge is focused on providing the highest level of service to their customers through their experience and expertise; and can offer help with every aspect of IT investment, including:
- Pre and post sales support and new products enquiries
- Pre and post technical support
- License renewals and upgrades
- Professional Services, including implementation, customisation and training.
To this end, Bellridge has offices in Sydney and Auckland if your organisation needs local support and Professional Services.