Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Giva & Customer Service in a Changing World

Time for Changes in Customer Service

If there is one thing that is constant in this day and age, it is change. Today's business pace demands perfectly smooth transitions or large amounts of money can be lost from interruptions in productivity. The optimal part of change is growth. If growth is the goal, then improving customer service should be top priority. According to author Seth Godin, "Customer service, like everything an effective organization does, changes people. Announce the change you seek, then invest appropriately in a system that is likely to actually produce the outcomes you just said you wanted." In order to have the best customer service, your company needs to have the best and most up to date software that addresses your customer service needs.

At Forrester Research Kyle McNabb says, "Frankly, if your firm isn't taking action to relentlessly pursue CX improvement, to become customer obsessed, you're making a mistake."

With Giva cloud-based software, your company can have that kind of customer service, the kind that will have your customers take notice!

Giva has:

Intuitive Design

 
  • Your team will be able to create customer service tickets fast–in just two "clicks"
  • Use quick ticket for recurring problems
  • Unlimited categories and subcategories already in software
  • Extensive knowledge base
  • When you use Giva's knowledge base software, customers can search and resolve problems when convenient for them
 

Powerful Reporting

 
  • Favorite reports are displayed in the main navigation
  • Most Giva reports have charts to visually communicate and summarize the data
  • Extremely easy to use and does not require a company reporting guru
  • Measures team productivity.
 

Highly Flexible Customization

 
  • Quickly import employees or customers
  • All point and click with no programming required
  • Easy to customize with just a few steps
  • With Giva customer service software, you can define business rules and customize the workflow based upon how your customer service support organization works
 

Interactive Dashboard

 
  • Easy to understand icons
  • Many options of charts, access to views of real time information
  • Create a visually driven home page
  • With Giva, nothing will ever again "fall through the cracks". We give your IT and service desk teams a lase- like focus

Learn more at http://www.givainc.com/customer-service-software/