Capterra Top 20 List Recognizes Giva's Cloud HIPAA Help Desk & Customer Service Software

Giva HIPAA Cloud Help Desk & Customer Service Software

Capterra, offering the most comprehensive list of software solutions on the web, has named Giva eHelpDesk in the Top 20 Most Affordable Help Desk Software solutions.

With over 230 help desk products tested and hosting over 200,000 software user reviews, Capterra has placed Giva Help Desk and Customer Service Best-in-class software in the category's elite top 20, offering the following benefits:

  • HIPAA Compliant – and Giva will sign your BAA
  • Best-in-class reports
  • Easy to customize and configure
  • Intuitive and easy to use
  • Proven to improve productivity – view case studies
  • Dashboard for actionable insights
  • iOS and Android mobile applications
  • 24/7 USA tech support
  • New product releases every three weeks
  • And much more.

Giva eHelp Desk is just one software solution as part of a full spectrum service management software suite providing superior products, services and three pricing editions to meet the customized needs of any size organization. Contact us or request a free trial.

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms