Tech Trends: Exploring the World of Innovation

Explore the forefront of innovation in "Tech Trends." Dive into curated articles dissecting the latest tech trends and their transformative impact on various industries. Whether you're an IT professional, tech enthusiast, or business owner, join us in staying abreast of the ever-evolving technology landscape within our comprehensive blog.

10 Benefits of an AI Knowledge Base and 8 Top Providers

AI Knowledge Base

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A Knowledge Base is a useful asset for customer service and IT Service Management (ITSM) teams. These can be used internally or externally, in the form of self-help or self-serve solutions for customers.

However, one of the main challenges in developing and publishing a Knowledge Base has been the amount of work involved in pulling together the information required. Now, with an AI Knowledge Base, organizations can more quickly and easily create and publish a Knowledge Base and keep it updated.

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AI Knowledge Management: What It Is and Comparing 9 Top Solutions

AI Knowledge Management

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Almost every company can benefit from using a knowledge base. But the advent of AI technologies are taking the traditional processes of Knowledge Management to a new level of benefit for support teams and businesses

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What is AI Ticketing and 10 of Its Benefits to Customer Support Businesses

AI Ticketing

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AI ticketing is a powerful way to leverage Software-as-a-Service (SaaS) tools that incorporate AI-powered chatbots and AI-based systems to handle customer queries, resolve problems, and find answers to questions customers have.

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Top 20 Tools of Communication: Business Success Today, Trends of Tomorrow

Verizon 2020 Data Breach Findings You Need to Know

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Effective communication is the lifeblood of any successful business. Now with teams often dispersed globally, robust communication tools are even more critical. These tools streamline workflows and build a cohesive organizational culture. These in turn help companies better serve their customers.

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Navigating HIPAA Compliant Email: A Comprehensive Guide for Businesses

HIPAA Compliant Email

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In today's digital healthcare landscape, employing HIPAA compliant email solutions is crucial for safeguarding patient data. Organizations, particularly healthcare providers and related businesses, must navigate secure electronic communication. This especially relates to Protected Health Information (PHI). The Health Insurance Portability and Accountability Act then needs to be understood well and adhered to closely.

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7 Ways to Use AI in Customer Service: Advantages for Contact Centers and Help Desks

AI in Customer Service

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The use of Artificial Intelligence in customer service is increasing more and more in continued efforts to provide an excellent customer experience. Contact centers and help desks are turning to Artificial Intelligence (AI) to improve efficiencies and delivery with customer service automation.

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What Is Edge Computing?

Edge Computing Technology

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Edge computing technology is a decentralized approach that minimizes latency, strengthens security, simplifies scaling and more. How does it work, and how does it compare to cloud computing? Everyone should know a few key traits of edge tech and its main applications today.

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Artificial Intelligence (AI) and Its Threats to HIPAA Compliance

AI HIPAA Compliance

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In today's rapidly evolving healthcare landscape, artificial intelligence (AI) has emerged as a powerful force, revolutionizing various aspects of patient care and operational efficiency. Integrating AI technologies into this setting holds immense potential for enhancing diagnosis accuracy, streamlining workflows, and improving patient outcomes. However, with the increasing adoption of AI in healthcare, artificial intelligence issues and concerns have come to the forefront.

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Agile vs. ITIL: How Do They Fit Together? Or Do They?

Agile vs. ITIL

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Developing and implementing technology solutions is a complicated process. Over the years, a wide range of best practice guidelines and frameworks have been created to make this easier and more cost and time-effective, such as Agile and ITIL®.

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What is Demand Management and How Does it Work in IT?

IT Demand Management

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As the pace of innovation accelerates, companies must keep up with the latest trends to remain competitive. This, in turn, places a significant burden on the IT department to manage and maintain the technological infrastructure and to identify and implement new technologies. As a result, IT professionals are under mounting pressure to deliver high-quality services in a timely and cost-effective manner, all while ensuring the security and reliability of critical systems.

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