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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

3 Lessons Learned from 2017 HIPAA Violations

2017 HIPAA Data Breach & Violations

Even though HIPAA awareness and training is in abundance all across the US, the Department of Health and Human Services received 1,996 breaches in only the first half of 2017. It seems that no matter how hard organizations try, they continue to fall victim to breaches and attacks and do not take sufficient corrective measures to avoid future issues. In response, we have compiled a list of some of the most important lessons learned from 2017 HIPAA violations:

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Top 5 Customer Service Trends in 2018

2018 Top Customer Service Trends

The year 2017 witnessed many significant changes and developments in the customer service industry. Customer service professionals are always looking for ways to keep with the times and meet the constantly evolving customer demands. This is because it is expected that within approximately two years time, customer experience will surpass cost and product as a key brand differentiator. Below is a list five predicted trends in customer service that may appear in 2018:

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2 Important Ways to Help Healthcare Professionals Warm to Technology

Healthcare Patient Interaction Technology

As the healthcare industry begins to adopt more widespread technology, healthcare professionals must adapt to the growing tide of technological reliance. "Physicians are slow to change - until they see the data," said Mayo Clinic chief executive John Noseworthy, during a conversation at healthcare startup incubator Matter in Chicago, Illinois. In order to pique interest, healthcare providers must show physicians the positive effects that technological adoption can have on patients' well-being:

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5 Signs it is Time to Change Your Help Desk

Help Desk Problems & Issues

Have you noticed that your help desk can no longer support your organization's efficiency levels? Are its service levels at a constant decline? Do you feel that you can receive better value for your money from a better and more accommodating help desk? Here are five indications that your current help desk is no longer the best option for your organization:

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The Importance of HIPAA Compliance

The Imporance of HIPAA Compliance Data Security

Presence Health, a healthcare network based in Illinois, earlier in 2017 acceded to pay a $475,000 fine after not reporting a breach of unsecured protected health information in a timely fashion. Officials of the Office for Civil Rights (OCR) are noting that the length of time it took Presence to report the breach was not in accordance with HIPAA standards. This action represents the first HIPAA enforcement by the OCR on a healthcare provider for lack of timely notification of a breach.

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Cyber Attacks on Canadian Businesses Rising

Canada Cyber Security

Cyber attacks are bad news for both business owners and consumers alike. It has become a serious problem for many Canadian businesses, as attacks of this nature are on the rise for the third straight year. In specific, instances of ransomware, malware and botnet attacks were expected to increase in 2017.

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How to Use Software Development to Improve Customer Service

Improve Customer Service with Agile Software Development

If you are a software vendor, have you fully explored ways to better serve your customers? If not, the Agile software development process may revolutionize your approach to customer service.

In his recent Capterra article Improve your Customer Experience with Agile Software Development, Giva founder, Ron Avignone, explains how utilizing the Agile method has changed and vastly improved the way Giva engages with its customers. He shares personal experiences, tips, anecdotes and recommendations as to how a company can provide better customer service utilizing the Agile method. Some of the recommendations may surprise you but are proven methods to bring even more satisfaction and loyalty from your customers.

6 Important Considerations for Cloud Service Level Agreements (SLA)

Cloud Service Level Agreements

When it comes to cloud computing, service level agreements (SLA) act as both the structure and warranty of the terms of the relationship between the consumer and provider. SLAs that are tailored toward services in the cloud often include information that differs from other agreements of the same stature.

The following are important 6 considerations for service level agreements customized for the cloud of which to be aware:

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5 of the Biggest Threats Facing Healthcare Cyber Security

Healthcare Cyber Security Threats

With cyber attacks on healthcare becoming more sophisticated and pervasive, it is increasingly clear healthcare providers have insufficient and outdated approaches to security. Digital security utilized by most healthcare providers functions by protecting against individual and immediate attacks, instead of being a universal, extensive strategy. For healthcare providers, tending to and caring for ill patients is the top priority, so any breach of data or any C-Suite member becoming compromised would result in total calamity for healthcare centers and their patients.

The following are five of the biggest threats facing healthcare cyber security:

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5 Ways to Become More Customer Centric

Customer First Customer Service

In strong customer-centric strategies, the customer is the business. So much so, that everything is molded into form through the buyer's perspective. It is as if the customer himself is creating the product or service for his own benefit. Listed below are five tips and tricks that can help businesses develop their customer-centric strategies:

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