Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

3 Types of Service Level Agreements

3 Types of Service Level Agreements

A service level agreement (SLA) is a contract between a business and its customer outlining the details that the two parties have agreed to in a transaction. The types of SLAs that an organization can use depends on many significant aspects. While some are targeted at individual customer groups, others discuss issues relevant to entire companies. This is because the needs of one user differ from those of another. Below is a list of the types of SLAs used by businesses today, and how each one is utilized for specific situations:

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Is Your Customer Service Team Lacking in These 4 Areas?

Cybersecurity Awareness Month

You answer the ringing phone on your desk. "Customer Service. How may I help you?" The response you receive is high pitched with agitation. "Hello, I've been waiting for 3 days and I still have not received my..." You can sense that the caller has sat through many long phone calls before she was able to finally reach you, the Customer Care Manager. She complains about the careless attitude of your company's CS representatives, the slow response time and a long list of other things. You understand from her complaints that she has been repeatedly ignored, lied to and made to chase her own tail. This is the fifth time you receive a call like this today and decide that something must be done.

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Renewed Resolve: National Cybersecurity Awareness Month

Cybersecurity Awareness Month

October marks National Cybersecurity Awareness Month, and like the new year, organizations usually try to re-center their operations and renew their security resolutions. Some take this opportunity to update employees on the current security climate.

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Healthcare Security Events in the US for 2018

Healthcare Security Events in US for 2018

Cybersecurity is a growing concern for the healthcare industry. As more personal data and sensitive information goes online, cyber criminals are growing smarter. Healthcare security conferences and summits bring experts together to discuss, innovate, and brainstorm together how to combat security threats and better protect themselves against breaches. Giva has listed below a few upcoming events through the remainder of 2018:

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4 Effective Tips for Successful CIO Innovation

4 Effective Tips for Successful CIO Innovation

Innovation is the cornerstone of successful businesses and keeping up with technological advances is more important than ever before. A skilled CIO should be a facilitator of innovation and must assist the company in moving forward. Below is a list of ways that can aid CIOs in enhancing their organizations through innovation:

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Are Your Healthcare IT Security Tools Outdated?

Are Your Healthcare IT Security Tools Outdated

In the health sector, priority is always given to saving lives while the security of personal health records (PHR) is often overlooked. This is because in comparison to emergency situations, the storage of information seems very insignificant. As a result, an increasing number of healthcare providers are facing the consequences. From January through May of 2018, in the United States there were 147 security breaches reported, representing 2,807,227 health records exposed via various cyber attack methods. These methods include email hacks, ransomware incidents and malware infections, among others. Cyber-crime is stronger than it has ever been and there are no signs of its decline. Therefore, healthcare providers should counteract this by rising up to the occasion and replacing outdated security tools with updated technologies and strategies.

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CIO and HR: The Power Couple

CIO and HR The Power Couple

The roles of the CIO and the HR department are complementary and play a crucial part in any business. However, the silo mentality that exists in many companies stands in the way of both departments cooperating with each other to produce great results. Most organizations have not yet realized the benefits they can reap from interdepartmental cooperation such as that of IT and HR. Both departments are heavily dependent on each other, and companies that have discovered this have taken the necessary measures to do so.

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4 Effective Tips on How to Build a Productive IT Team

Tips to Build a Productive IT Team

The IT department of a company plays a vital role in the success of projects and initiatives. Consequently, the approach team managers and HR departments take during the hiring process is critical and can affect the end result. Below is a list of tips and tricks on how to hire the best talent for the job and build a productive IT team:

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CIO Perspectives Forum Coming to a City Near You

CIO Perspectives Forum Coming to City Near You

July 24, 2018 Silicon Valley, Crowne Plaza Cabana Hotel - Palo Alto

Calling all CIOs; the upcoming Silicon Valley CIO Perspectives Forum is one of a series of events spanning across a number of cities in the United States, including Chicago, LA and Houston. They consist of a collection of forums and presentations made for and by CIOs as well as other leading experts in the IT world. Discussions will focus on influential topics such as ground-breaking innovation, organization transformation, cloud risk management, data as a route to consumer engagement, AI's effect on business communication, operational efficiency and excellence.

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4 Best Practices to Protect You From Ransomware

Best Practices to Protect From Ransomware

The evolution of ransomware, dating back as far as 1989, has snowballed along with the development of technology to become a very profitable business for hackers. It is easier than traditional hacking, more efficient and allows them to cash in quickly and with minimal complications. Attackers can breach a vulnerable system through a back door and encrypt its data, which effectively shuts out users and prevents them from accessing any records or documents. A message demanding money then appears on the screen, a time limit is set and a countdown begins. The element of time implants a sense of urgency in the victim, compelling him/her to pay the ransom as quickly as possible. All this can be done from the comfort of a hacker's lair far away and almost impossible to track.

The reason why attackers are so successful in breaching electronic devices is because of the perceived distance people put between themselves and the possibility of such a breach ever happening to them. The belief that a ransomware attack is far-fetched is the very reason why ransomware is so lucrative. Putting your guard down is the vulnerability that hackers are waiting for. Below is a list of best practices that can help you protect and secure yourself effectively:

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