Executive IT Insights: Navigating Business, Tech, and Security

Feeling unimaginative? Needing a new way of looking at your business and how you lead it? Giva's recent article "How to Inspire the Mind of a Company Leader" looks at how to view your brain as an asset that should be managed with care.

Your brain is the key to your business. How you treat your brain will determine the value of the ideas that come from it. Giva's article takes you through a series of questions and makes suggestions for investing in your brain as an asset. The ROI from your brain may be greater than you realize!

A Configuration Management Database (CMDB) is used to keep track of the different parts of an IT environment. Generally, CMDBs are convenient for modeling potential changes in IT, identifying where problems are occurring within an IT environment, and providing transparency for a company's system in case of audits or legal issues. A CMDB is like a big map of an IT environment and there are many things to consider when building the database. For more information, you can read our article on how a CMDB is helpful.

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Conflicts between colleagues are inevitable. However, there are several measures to help avoid and mediate conflicts. Through an interview with CIO.com, Kumud Kalia, former CIO of Direct Energy (now CIO at Akamai Technologies), details why conflicts arise and how to deal with existing and potential conflicts in the future.

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One generally presumes businesses and corporations when they think of IT department support. However, IT support for colleges and universities in the U.S. is growing exponentially in light of the technological revolution.

One such example is San Jacinto Community College (SJC). Based in Pasadena, Texas, SJC serves approximately 30,000 credit students and 2,500 faculty and staff. The IT department has 115 employees supporting three campuses, a District office and several extension centers.

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MetroHealth System, a hospital system providing quality care for over 175 years, has a history of constant growth and expansion. With humble beginnings in 1837 as the Cleveland, Ohio city infirmary, serving a population of 6,000 people, it experienced exponential growth with the arrival of the industrial revolution. Today, MetroHealth is one of the largest and most comprehensive public health systems in the country.

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With the advent of new technology comes the heavy responsibility of providing customer support and bandwidth to keep ahead of the dynamic growth of that technology. And even nano-second delays count in this day and age. Enter Dataram, a leading independent manufacturer of memory products and provider of performance solutions guaranteeing the performance of their products. Over the course of several decades, Dataram has developed premier memory, storage and software solutions to support its ever-growing database of customers.

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Unlike the plot of many sci-fi movies, the human race has yet to be dominated by artificial intelligence. And since we are not living in the world of I, Robot or The Matrix, we still need smart individuals to work alongside the technology we use. Neither can achieve maximum efficiency without the other.

Integrating people and technology is a critical step in constructing efficient collaboration within a business. A lack of integration might hold any business back from achieving its maximum potential growth.

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Colleges present different challenges for IT help desks than businesses. For starters, they have different customers and different hours. Students are extremely tech savvy, much more so than the average working adult, and possess high expectations not only for the technology available to them, but also for support.

In addition, students often use their own technology and work away from a physical campus. Unlike in a traditional business setting, in which employees mainly work on the company's devices, IT help desks must contend with compatibility issues more often.

Given these distinctions, it is not particularly surprising that a successful help desk for an institution of higher learning is fundamentally different from that of a business.

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With today's mobile workforce, the ability to access answers to important questions quickly is a must. Meghan M. Biro at Forbes says there is a "need to maintain a corporate culture supportive of - and with technical and communications systems in place - to enable remote employees to be successful."

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