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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

CIO Healthcare Exchange 2016

CIO Healthcare Exchange 2016

Mark your calendars for the CIO Healthcare Exchange, taking place September 25th through the 27th, 2016 in Irving, Texas. At this event, there will be a multitude of discussions focusing on Electronic Health Records (EHR) and how various health organizations have employed EHR through a myriad of models.

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The Benefits of Ethical Hacking

Ethical Hacking

Can you imagine a world where hacking was no longer a threat and security was stronger than ever? This is potentially the future of technology if efforts strive to invest time and money into a new generation of so-called "white hat' hackers.

In a recent article on Medical Economics' website, Giva proposes a 5-to-1 ratio of software developers to ethical hackers. This article calls for hefty fees that should be paid to registered ethical hackers for finding weaknesses or gaps in a company's system. Due to the good money opportunity by taking this path, it would persuade those with hacking skills to use their skills to improve technology instead of attacking it. A better future starts with the decision to work for it, and the development of an ethical hacking field is a crucial first step towards a brighter one.

How Mobile Can Help Productivity in Hospitals

Healthcare & Hospital Mobile Technology Apps

Mobile applications have become a part of everyday life, from entertainment to organizational templates, but apps also have immeasurable potential to increase productivity in the workplace. Huffington Post recently published one of Giva's articles, "Using Mobile Applications to Increase Hospital Productivity," to increase awareness of how useful apps can be when they are put to work.

Hospitals are home to arguably the most fast-paced team of professionals because, when lives are in your hands, there is no room for hesitation or delay. If given the opportunity, mobile applications can drastically increase productivity in the hospital front office, back office, and in the Cloud while ensuring clear communication between doctors and patients.

The Benefits of Configuration Management

Software Configuration Management

Configuration Management, or Software Configuration Management, is the tracking and controlling of software changes in a system. Its purpose is to ensure consistency in performance, functionality, and design. In many ways, configuration management is analogous to the architectural framework of a house that sets the tone for the actual materials, such as lumber and windows. In this case, software configuration would be the framework that is intertwined with tools such as cloud computing and other forms of configuration management database, or CMDB for short.

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Considerations in First Call Resolution Rates

First Call Resolution Rates in Help Desk or Call Centers

It is the dream of every business owner to become bigger, better, and to become a necessary staple in the mind and lives of customers. However, some might not consider the changes that go into accommodating this new and improved status. One of these changes will be the management of your phone system and the way your calls are handled. Once a business rises to a certain size, there has to either be an in-house call center or an outsourcing of these customer service calls to another location, preferably within the geographic area. Why is this? When a business receives a rise in their customer base numbers and want to continue this trend, there will have to be adjustments made to better serve this growing demographic by answering their questions and quelling their concerns. This is when either an evolved help desk system or call center implementation becomes necessary.

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New Ways to Combat Healthcare Data Breaches

Healthcare Data Breaches

Do you feel uneasy writing out all of your personal information in a hospital waiting room? You are not alone and your worry is not without reason. Data breaches are becoming more and more frequent, and identity theft has become a sustainable business that will not be eradicated at any time in the near future.

In Giva's recent article, "Healthcare Data Breaches on the Rise: Implications and Solutions" published by Becker's Health IT & CIO Review, a new solution is proposed in a way which renders the data "valueless" to hackers. The article explains a new system that, once implemented fully, would provide aliases for each patient so that hospitals and healthcare workers can focus on their already-challenging jobs instead of worrying about also protecting vast amounts of Protected Health Information (PHI).

How to Build Software Purchasing Buy-In with Senior Management

Senior Leadership Approval for New Software Products

Does your department need a new software product? Are you a project manager in charge of finding the latest technology for your people? Giva offers insight on the importance of appealing to senior management so as to ensure mutually beneficial outcomes in an article entitled, "Building Buy In: How to Get Senior Leaders On Board with Purchasing New Software," recently published on Business.com.

Opening meaningful dialogue with senior leaders sets a platform for effective communication. Giva's article outlines the four crucial components of conversation when seeking approval for a new product so that you, too, find success for management, you and your group.

University Hacking: What Can We Learn?

University Hacking

In June 2016, a Canadian university found itself the victim of a ransomware attack. The malware encrypted all of the school's files as well as their email system, affecting professors, students, and administration. As a result of the widespread and urgent need to access the school's files and email system, the University paid the bitcoin ransom of $20,000 in exchange for the decryption keys in order to gain access once again.

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5 Ways Leaders Benefit From Mindfulness and Meditation

Mindfulness & Meditation

If you are one of the thousands striving to improve themselves, look no further! Before you search through a chaotic maze of solutions, know that introspection and mindfulness can save you the hassle.

Giva's recent business.com article 5 Ways Meditation and Mindfulness Can Impact Your Career lists five novel ways you can improve yourself and your leadership skills. It guides you through simple and concise tasks you can do at your convenience to ease yourself into a more mindful being.

Giva Customers Are Talking! Athens Regional Health System Case Study

Athens Regional Health System

Athens Regional Health System is one of northeast Georgia's largest healthcare systems. ARHS is made up of an acute care hospital with 350-plus beds, four urgent care centers, a network of quality physicians and specialists, and a home health agency. ARHS was named the Large Hospital of the Year for the State of Georgia by the Georgia Alliance of Community Hospitals. Today, ARHS is recognized as one of the top 100 hospitals in the nation preferred by women.

The Challenge

Having a quality IT system is critical in running any efficient business, and a large hospital such as ARHS is no exception. Louis Duhé, Vice President and CIO, says that the hospital needed a new solution to their IT needs—one that was more efficient than their current in-house developed help desk application.

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