Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Privacy Measures for Healthcare HIPAA Compliance

HIPAA Compliance

Being HIPAA compliant is a must for companies involved in healthcare. In 2009 the U.S. government passed the Health Information Technology for Economic and Clinical Health Act (HITECH) specifically requiring audits by the U.S. Department of Health and Human Services' Office for Civil Rights. There are many ways to ensure that your business is HIPAA compliant, such as having secure software. To do that, raising privacy and security standards is of the utmost importance. Here are a couple of steps you can take to keep your protected health information secure and ready yourself for HIPAA audits.

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The Origins of Agile Software Development Methodology

Origins of Agile Software Development

In 1970, Doctor Winston W. Royce published a paper entitled "Managing the Development of Large Software Systems" that challenged sequential development of software. He felt that the method of developing large software systems, which resembled an assembly line, was inadequate due to a lack of communication between groups.

Royce had spent nine years developing software for spacecraft mission planning, commanding and post-flight analysis. He found through experience that agreeing upon a final product and then creating it was ineffective in developing quality software. By the time the product was built, it was no longer a viable option.

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The Importance of Challenging Yourself Daily

Challenging Yourself for Business Success

Success is a future for only those able to see the value in facing challenges. Many companies focus on creating a positive environment to increase workplace productivity, but few seem to view being regularly challenged as a positive thing. Keeping your mind working daily to overcome obstacles encourages new ways of thinking and creative solutions. Embracing challenge allows you to become the best version of yourself in all facets of your life and makes you an invaluable asset in any field of work.

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Blockchain Startup Chainalysis Helping to Arrest Cyber Criminals

Bitcoin Tracking Cybercrime

For the past several years, bitcoin has been a way to keep financial transactions discreet. It is incredibly difficult to trace, because it does not pass through a financial institution, and it is secure because it requires a two factor identification that uses a public key and a PIN combined with a mathematical function to allow a transaction.

This has made it easy for ransomware hackers to extort money by decrypting the victim's files. These types of attackers typically demand payment in bitcoin to keep from being traced. But for the past two years, Chainalysis, a bitcoin-tracing tech startup, has been selling its product to law enforcement agencies around the world.

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Healthcare Industry Wants to Increase Cybersecurity

Healthcare Industry Increasing Cybersecurity

The Healthcare industry will forever be the target of cyber attacks due to the wide array of information included in the healthcare record. The 2016 HIMSS Cybersecurity Survey released in August shows that most healthcare executives are elevating data security as a business priority.

The survey asked 150 IT security leaders if they planned to increase cybersecurity awareness, in which case 85 percent of respondents said that they did. The numbers show that data security is an issue of concern for employees who handle information in the US health sector.

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Mobile Help Desk & Customer Service in the Cloud

Giva eMobile

Before it was called the "cloud," Giva was at the forefront of providing software-as-a-service (SaaS) applications for help desks, call/contact centers, and customer service support groups. As web technology has improved, Giva has made it a priority to provide elegant and easy-to-use systems for today's user.

With the growth of mobile use, Giva has continued to provide our customers with an elegant and easy-to-use system for technicians and customer support personnel to provide superb customer service to their users.

Giva's recently launched next generation mobile application is called eMobile and is a HIPAA-compliant, HTML 5 version of our help desk and customer service software. It is unique from all other mobile applications since it is completely browser-based, not requiring any application to download or install, and works with the most commonly-used mobile operating systems and devices, such as iOS and Android.

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The Importance of Good Grammar in Customer Service Chat

Customer Service Chat & Grammar

It is no secret that in the digital age, convenience and instant gratification are king. Convenience and speed are evident everywhere from cloud servers to text message jargon. Everything is designed and cultivated to be as quick as possible. But perhaps some things are meant to happen just a little bit slower.

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Hospitals Vulnerable to Camouflaged Malware Infiltration

Hospitals & Malware

Data security in the healthcare industry is crucial for patient health and safety. By using camouflaged old malware, cyber attackers have been able to penetrate existing data systems. Old malware using a new identity render these viruses unidentifiable by antivirus systems used in the healthcare industry.

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Data Breach Trends in Higher Education

Data Breaches Higher Education

With higher education becoming increasingly more available, data breaches are on the rise as well. Colleges are responsible for compliance with security regulations, such as FERPA (Family Educational Rights and Privacy Act), as well as attempting to monitor use of personal devices as they have become a crucial component of classrooms and campus life. Hackers are targeting educational institutions more than ever, so effective data security is critical.

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4 Keys for Integrating ITIL and the Cloud

ITIL & the Cloud

As businesses move to the cloud, IT Service Management (ITSM) tools within the cloud are becoming increasingly common. The IT Information Library (ITIL) best practice approach to ITSM does not currently target the cloud, but its best practice approach to service management has resonated throughout the cloud-based application industry. This approach allows organizations to use IT to realize business change, transformation, and growth. ITIL's principles have been implemented in efficient and cost effective cloud-based analytical software applications today, however, further updates are required to target the following specific areas:

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