Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

How to Build Software Purchasing Buy-In with Senior Management

Senior Leadership Approval for New Software Products

Does your department need a new software product? Are you a project manager in charge of finding the latest technology for your people? Giva offers insight on the importance of appealing to senior management so as to ensure mutually beneficial outcomes in an article entitled, "Building Buy In: How to Get Senior Leaders On Board with Purchasing New Software," recently published on

Opening meaningful dialogue with senior leaders sets a platform for effective communication. Giva's article outlines the four crucial components of conversation when seeking approval for a new product so that you, too, find success for management, you and your group.

5 Ways Leaders Benefit From Mindfulness and Meditation

Mindfulness & Meditation

If you are one of the thousands striving to improve themselves, look no further! Before you search through a chaotic maze of solutions, know that introspection and mindfulness can save you the hassle.

Giva's recent article 5 Ways Meditation and Mindfulness Can Impact Your Career lists five novel ways you can improve yourself and your leadership skills. It guides you through simple and concise tasks you can do at your convenience to ease yourself into a more mindful being.

Giva Customers Are Talking! Athens Regional Health System Case Study

Athens Regional Health System

Athens Regional Health System is one of northeast Georgia's largest healthcare systems. ARHS is made up of an acute care hospital with 350-plus beds, four urgent care centers, a network of quality physicians and specialists, and a home health agency. ARHS was named the Large Hospital of the Year for the State of Georgia by the Georgia Alliance of Community Hospitals. Today, ARHS is recognized as one of the top 100 hospitals in the nation preferred by women.

The Challenge

Having a quality IT system is critical in running any efficient business, and a large hospital such as ARHS is no exception. Louis Duhé, Vice President and CIO, says that the hospital needed a new solution to their IT needs—one that was more efficient than their current in-house developed help desk application.

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The Next Big Thing In Call Centers: The Emerging Model

Call Centers & The Emerging Model

Traditionally, call centers monitor the calls of customer service employees using methods such as random call monitoring selection, consistent monitoring of a small sample size of employees with five being the optimum number, and a checklist that evaluates the efficiency of the call. This is all done with the goal of decreasing variations between calls, increasing customer quality experiences, and combining all of the data gathered in hopes of creating a standard call checklist that meets all of those requirements. However, it has been revealed that not only is this method of call monitoring and quality assurance outdated, it is also relatively ineffective when compared to the information and results that could be obtained through the usage of the increasingly popular Emerging Model.

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Improving Information Security with IT Infrastructure Library (ITIL)

ITIL & Information Security & Protection

If your company is bewildered with the relationship between the IT Infrastructure Library (ITIL) and security, you are not alone. Protecting any information is a daunting task, but ITIL can help to bring you to the finish line.

Giva's article, How can IT Infrastructure Library (ITIL) improve information security?, recently published by, elucidates why ITIL is a very effective way to cork any security holes, and details which specific processes are the best for the task.

Benefits of Consumer Communications Management

Customer Service Communications

The importance and value of cultivating and maintaining customer relationships cannot be overstated. Any business that fails to cater to their customers in ways that are business efficient as well as positively reinforcing, are doing themselves a great disservice. Businesses tend to understate the importance of customer relations management, only focusing on problem solving, rarely prevention. This is a mistake that can cost them dearly. It is rare that businesses can be effective and efficient in all areas. There are three big benefits to having a separate customer service division:

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How to Negotiate a Software License Agreement

Negotiating Software License Agreements

Is your company in the process of selecting a software vendor? Before signing on the dotted line you will want to establish important clarifications and comparisons between vendors as you walk through the process of negotiating a software license agreement (SLA). At face value, negotiating SLA's may seem like a daunting task. With so many aspects to consider, this process can be overwhelming.

In Giva's recent article "Before You Sign: Important Questions to Ask When Negotiating Software License Agreement," you can learn how to compare software license agreements to fulfill your company's needs. This guide walks you through which questions to ask to ensure that the best option for your company is cost-effective, flexible, and time efficient enabling your business to achieve its full potential.

Customer Service Success from Top Customer Service Companies

Top Customer Service Companies

Last year's Customer Service Hall of Fame list from 24/7 Wall St. highlights the top ten businesses with an "excellent" rating and can be found here. With the list of companies established, the question becomes what makes their customer service so great? Let's zero in on the top five: Kroger, Marriott, Apple, Chick-fil-A, and Amazon to find out.

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Right Thinking for the Right Ideas & Inspiration

Business Ideas, Plans & Strategies

In today's fast-paced world, we often forget to stop and think critically about our daily choices and how they affect our overall goals. Information Age recently published Giva's article, "How The Right Thinking Can Inspire CIO Light-Bulb Moments," which lists great ways to reboot your habits in order to inspire productive thinking.

Setting aside time to simply think may seem unproductive, but it has been proven time and again that the greatest innovators are those that think creatively, curiously, and frequently. Investing "think" time into our daily habits can stimulate and encourage the open-mindedness needed to explore new ideas.

Turning Customer Service Lemons into Lemonade

Customer Service Lemons to Lemonade

Sometimes life gives you lemons. It happens to you personally and it will happen with your business too. From the small issues like late delivery of a customer's order to the big ones like a product recall that threatens the bottom line, the trick to handling lemons is learning to make them into lemonade. Here are some examples of companies who turned lemons into lemonade and some tips for how to do it yourself.

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