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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

4 Keys for Integrating ITIL and the Cloud

ITIL & the Cloud

As businesses move to the cloud, IT Service Management (ITSM) tools within the cloud are becoming increasingly common. The IT Information Library (ITIL) best practice approach to ITSM does not currently target the cloud, but its best practice approach to service management has resonated throughout the cloud-based application industry. This approach allows organizations to use IT to realize business change, transformation, and growth. ITIL's principles have been implemented in efficient and cost effective cloud-based analytical software applications today, however, further updates are required to target the following specific areas:

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Giva Customers Are Talking! Athens Regional Health System Case Study

Athens Regional Health System

Athens Regional Health System is one of northeast Georgia's largest healthcare systems. ARHS is made up of an acute care hospital with 350-plus beds, four urgent care centers, a network of quality physicians and specialists, and a home health agency. ARHS was named the Large Hospital of the Year for the State of Georgia by the Georgia Alliance of Community Hospitals. Today, ARHS is recognized as one of the top 100 hospitals in the nation preferred by women.

The Challenge

Having a quality IT system is critical in running any efficient business, and a large hospital such as ARHS is no exception. Louis Duhé, Vice President and CIO, says that the hospital needed a new solution to their IT needs—one that was more efficient than their current in-house developed help desk application.

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5 Reasons to Use a HIPAA-Compliant Cloud Solution for Change Management

Cloud IT Change Management

IT Change Management has many benefits including automating the submission, tracking, and approval for IT changes. It also cuts costs, reduces support calls and increases employee productivity.

When thinking about these benefits, there is also the advantage of helping your company become more secure by having your change management platform in a HIPAA-compliant cloud infrastructure. A recent InformationAge article from Giva explains these benefits in detail: The five reasons to keep change management in a HIPAA compliant cloud

Although many cloud vendors have been around for years, it does not mean they are HIPAA compliant. Make sure your company does its research before choosing which vendor they will trust to keep their information secure.

Healthcare Cloud Security & Transparency Best Practices

Healthcare Cloud Security Best Practices

As of late, the healthcare industry has become the target to hackers trying to steal patients' private information such as social security numbers and health records. Now more than ever, healthcare organizations must do all they can to keep patient information secure. Using software in the cloud can provide many benefits, but with the sensitivity of healthcare records, organizations might be hesitant to move to the cloud. However, cloud software companies are rising to this challenge, making switching to using the cloud for health IT a more viable option.

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Healthcare and The Cloud

Cloud Healthcare Applications Security

The healthcare industry is moving towards using the cloud. More and more healthcare CIOs are choosing cloud systems for their businesses. Storing data in the cloud makes it easier to access and easier to share. Still, there have been some concerns about how secure the cloud is and if using the cloud is HIPAA-compliant. The transition to using the cloud is underway, so let us take a closer look at healthcare and the cloud.

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6 Ways To Tell If a 'Green' Product Is REALLY Eco-Friendly

Go Green

In today's world, many consumers are becoming increasingly concerned about the state of the environment. They worry about the depletion of natural resources, the overflowing of landfills, and the pollution of airways and water sources. To address this concern, more corporations are introducing 'green' or eco-friendly products into the market. The sad truth, however, is that there is a lack of regulation when it comes to claims companies can make regarding how 'green' their products are. More often than not, a product is not as eco-friendly as a company declares it to be.

So how can one tell if a product really is 'green'? Here are a few red flags to watch out for, and a few tips for being a smarter, greener consumer.

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Windows 10: “The Last Windows” Embraces Software as a Service

Microsoft Windows 10

The latest edition of Microsoft's Windows operating system brings back many features familiar to users of previous editions, such as the "Start" button interface that had been skipped over in Windows 8. In fact, Windows 10 could be described as one of the least radical redesigns of the operating system that holds the world's largest market share. With this in mind, it might be easy to overlook the new, very different direction Microsoft is taking its flagship product. Microsoft's most recent decision signals a movement away from software-as-a-product towards software-as-a-service.

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Top 10 Reasons to Purchase a Cloud Based Application vs. Building In House

Benefits of Cloud Based Applications

Here are the top 10 reasons to purchase a cloud-based application vs. building them in-house:

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3 Tips for Deploying Cloud-Based Software to Ensure Functionality & Maximize Advantages

Cloud-Based Software Strategic Planning

Making the switch to cloud Software as a Service (SaaS) can offer a variety of benefits, such as lower electrical bills and maintenance costs. Implemented properly, SaaS can be an inexpensive, flexible solution for your business. However, if hastily implemented, cloud-based software can leave your firm in a very difficult situation.

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Embracing the Software Service Economy

Embracing Software as a Service & Cloud Technology

Stanford professor and former Oracle president of on-demand business, Timothy Chou, discusses his perspective on the software economy's future in his new book Seven, the follow-up book from his previous work, The End of Software (2004).

Within the last ten years, many Software as a Service (SaaS) companies that were once small private firms have become large corporations.

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