"Giva met every single milestone and we made our cut-over on schedule. Giva delivered beyond our expectations. Giva is a great company that stands above many vendors in the industry."
Customer Services Director
Casio Computer Co., Ltd.
Business Results Achieved
Casio chose Giva eCustomerService™ and Giva eKnowledgeManager™ as the single solution for its USA and Canada customer service call center operation. The Giva Service Management Suite™ provided Casio with:
A 100 percent Web-based call center software solution
- Real-time reports for Tokyo headquarters that help improve Casio product set-up and ease of use
- Integrated knowledge base and FAQ section to speed issue resolution and increase customer satisfaction
- Automated workflow tools to drastically reduce paper-based business processes
- A fast customer service software application allowing agents to quickly process customer calls to keep hold times low
- A flexible solution that allows point-and-click customization changes with no programming required
- Significant cost savings and rapid ROI using the hosted Giva On Demand Software™ option
- A stable, industrial strength customer service software solution supported by top-flight service and support
About Casio Computer Co., Ltd.
Since 1946, Casio Computer Co., Ltd. has been a worldwide leader and innovator in consumer and business electronics and sells products in more than 100 countries around the world.