"Giva eCustomerService is helping us to deliver a very high level of responsiveness and service to the medical industry and reduce our support costs."
Vice President, Operations & Customer Care
Business Results Achieved
VirtuRad selected Giva eCustomerService™ and Giva eKnowledgeManager™ to streamline communication between its Field Service Engineers and its headquarters call center. The Giva Service Management Suite™ provided VirtuRad with:
Increased integration between customers and field engineers throughout the country
- Increased service responsiveness and increased customer satisfaction
- Real-time reports, trend analysis, and business analytics to monitor customer satisfaction and other key metrics to accelerate corrective action when necessary
- Easy customization without programming or implementation consultants
- High responsiveness with BlackBerry® integration
- Reduced customer support costs
- High level of commitment, responsiveness, and attention
VirtuRad is a worldwide leader in providing highly technical hardware and software products that deliver filmless diagnostic x-ray imaging to the medical world.