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"Giva eCustomerService is helping us to deliver a very high level of responsiveness and service to the medical industry and reduce our support costs."
Sally Chambers
Vice President, Operations & Customer Care
Business Results Achieved

VirtuRad selected Giva eCustomerService™ and Giva eKnowledgeManager™ to streamline communication between its Field Service Engineers and its headquarters call center. The Giva Service Management Suite™ provided VirtuRad with:


  • Increased integration between customers and field engineers throughout the country

  • Increased service responsiveness and increased customer satisfaction
  • Real-time reports, trend analysis, and business analytics to monitor customer satisfaction and other key metrics to accelerate corrective action when necessary
  • Easy customization without programming or implementation consultants
  • High responsiveness with BlackBerry® integration
  • Reduced customer support costs
  • High level of commitment, responsiveness, and attention
About VirtuRad
VirtuRad is a worldwide leader in providing highly technical hardware and software products that deliver filmless diagnostic x-ray imaging to the medical world.