"Giva is very easy to use and intuitive, and quick and cost-efficient to set up and customize. It is a highly visual product with icons and 'human friendly formats' that remind me of the Apple genre, with a clean, easy, elegant and simple to use interface."
Vice President Customer Service
Business Results Achieved
The Giva Service Management Suite provided Invivo with a:
70% increase in productivity by using Giva dashboards and reports
- 60% increase in productivity in managing customer service level agreements (SLAs)
- 70% easier to get up and running on Giva
- Eliminated 30 hours/month of work to prepare executive reports/scorecards/KPIs
- 75% better technical support as compared to other technology vendors
- 40% increase in productivity of remote Field Service Engineers
Invivo Corporation is the market leader in the design and manufacture of RF coils, MRI-compatible patient vital signs monitors, bedside monitoring and telemetry products for hospitals and healthcare organizations. As a wholly owned subsidiary of Philips Medical Systems, Invivo provides customer service to over 11,000 customers around the world. The Giva Service Management Suite™ including Giva® eCustomerService™, eKnowledgeManager™ and eAssetManager™ was deployed in the cloud as their customer service solution.