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"Giva's HIPAA compliant cloud IT help desk application has been an important foundation to our new strategy in IT, and has helped us achieve a 90% Service Level Agreement (SLA) compliance."
Louis Duhé
Vice President & Chief Information Officer
Athens Regional Health System
Business Results Achieved

The Giva Service Management Suite™ resulted in a:

 

  • Saving approximately three quarters of an FTE due to lower ongoing administration

  • 80% easier to navigate and manage service requests
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • Significantly increased IT staff productivity for some IT teams
  • 60% increase in information captured during the initial phone call
  • 90% achievement in meeting service level agreements
  • 50% increase in the number of service requests created due to intuitive design
  • 35% decrease in follow-up after initial call
  • 30% increase in productivity with self-service capability
  • Giva technical support rated 9 on a scale of 1 to 10
About Athens Regional Health System
Athens Regional Health System (ARHS) is one of northeast Georgia's largest health care systems with 3,500 employees and 100 IT staff and composed of an acute care facility with 350-plus beds, four urgent care centers, a quality network of physicians and specialists, a health maintenance organization and a home health agency. ARHS services a 17-county service area in northeast Georgia.