"There are many significant reasons why Giva was selected over other vendors, but the biggest differentiator is that the Giva user interface is uncomplicated, uncluttered, clean and extremely easy to use."
Chief Information Officer
Gordon & Rees LLP
Business Results Achieved
When compared with BMC® Track-It!™ by BMC Software, the Giva Service Management Suite resulted in a:
80% increase in capturing after hours & weekend calls due to anytime/anywhere access & Giva's intuitive design
- 70% increase in support issue management productivity from using the Giva dashboard & real-time reports
- 60% increase in meeting Service Level Agreements (SLAs)
- 50% increase in the number of calls being logged
- 50% increase in the speed to navigate, find knowledge articles, and edit service requests
- 40% increase in the speed of opening service requests
- 30% increase in support technician productivity by using Giva eKnowledgeManager
About Gordon & Rees LLP
Gordon & Rees, founded in San Francisco by Stuart Gordon and Donald Rees in 1974, has grown from a small insurance defense boutique to a national litigation and business transactions powerhouse with 32 practices and 27 offices in 18 states. The Giva Service Management Suite™, including Giva® eHelpDesk™, eKnowledgeManager™, eAssetManager™ and eChangeManager™, was deployed in the cloud as their IT Service Desk solution.