"Giva has a strong track record of continued R&D investments in their Cloud Computing SaaS product line, our experience with Giva's own customer service and technical support has been exceptional."
Business Results Achieved
ContactWorks chose Giva over a number of other solutions as their customer service and technical support software for their call center operations.
Giva's eCustomerService, a web-based customer service Software-as-a-Service (SaaS) application, and professional services provided:
A single IT platform for a 24x7 worldwide outsourced customer service and support operation
- Product and service differentiation in the very competitive outsourcing business to help ContactWorks win more business
- Increased technical creditability with prospects
- Expertise in customer service "best practices" to help win outsourcing contracts
- A highly configurable system that allows ContactWorks to provide a custom solution to each of its clients
- Rich graphical views of data with Dashboards, Charts, and Metrics to allow customers to quickly focus on priorities
ContactWorks offers a complete range of flexible, scalable and competitive outsourced call center and customer contact services. Client engagements include technical support, customer service and support, sales and sales support, training, promotion support, channel development, and turnkey sales and marketing management. The Giva Service Management Suite™, including Giva® eCustomerService™ and Giva eKnowledgeManager™, was deployed to address the company's need for a 24 x 7 worldwide outsourced customer service and support Cloud Computing SaaS solution.