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"Giva has proved an effective way to manage our clients' return on investment and increase productivity."
Sharon Johnson
IT Director, Professional Services
Willams Lea
Business Results Achieved

When compared with FrontRange Solutions HEAT®, the Giva Service Management Suite provided Williams Lea with:


  • A feature-rich, intuitive Web-native help desk application that allowed Williams Lea professionals to get up to speed with only one hour of training

  • Real-time reports that quickly measure service level metrics
  • High ROI through process automation
  • 100 percent uptime using Giva help desk software
  • Significantly lower lifetime total cost of ownership verses other help desk solutions
  • First-class continuous product enhancements
About Williams Lea
Williams Lea is a leading global provider of corporate information solutions, providing outsourcing services to some of the world's leading organizations in the legal, financial services, investment banking, professional services, retail, telecommunications, automotive, energy and utilities, and pharmaceutical sectors.


The company is the leader in the outsourcing industry among financial institutions and law firms, providing services to eight of the top 10 investment banks and more than 90 percent of the top 200 law firms.