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"We carefully evaluated other products, but concluded that Giva eHelpDesk met our needs best. It has a good balance of broad capabilities, ease of use, and exceptional reporting."
David Strumpf
Chief Technology Officer
Russell Reynolds Associates
Business Results Achieved

When compared with FrontRange Solutions HEAT®, the Giva Service Management Suite provided Russell Reynolds Associates with:


  • A Web-native help desk software solution to support business operations in offices including New York, Chicago, Tokyo, Sydney, and other major cities in Europe and Asia

  • Exceptional ease-of-use and Giva Easy Three Click Reporting™ that provides trend analysis to help improve service and support worldwide
  • Worldwide implementation in six days
  • Tools to rapidly resolve problems at Level 1
  • 100 percent uptime using Giva 24 x 7 x 365 with the Giva On Demand Software™ option
About Russell Reynolds Associates
Russell Reynolds Associates is one of the leading executive recruiting firms with recruiting professionals in more than 30 offices around the world.