Client Success

Casio Computer Co., Ltd. Logo
  • A 100 percent Web-based call center software solution
  • Real-time reports for Tokyo headquarters that help improve Casio product set-up and ease of use
  • Integrated knowledge base and FAQ section to speed issue resolution and increase customer satisfaction
  • Automated workflow tools to drastically reduce paper-based business processes
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Saint Elizabeth Health Care Logo
  • 90% reduction in the time required to configure/customize Giva
  • 50% lower TCO over a three year period
  • 40% increase in productivity of the IT service desk team by using Giva reports and dashboards
  • 100% application uptime using Giva nearly 24x7
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EDIMS Logo
  • 30% increase in productivity by using Giva dashboards and reports
  • Eliminated 24 hours/month of work to prepare reports
  • 50% decrease in time required to open cases
  • 50% easier to navigate and search Giva
  • 100% faster application responsive/speed
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