FrontRange® HEAT™ Alternatives & Replacements
FrontRange HEAT Reviews & Ratings vs. Giva
"Selecting Giva was an excellent choice for Santé Health Systems. Compared with FrontRange HEAT, Giva is more intuitive, easier and faster to customize, more functional, and has outstanding reports and dashboards."
- Juan Carlo Muro, IT Director, Santé Health Systems
When compared with Front Range Solutions HEAT®, the Giva Service Management Suite resulted in a:
- 80% increase in productivity by using Giva's dashboards and reports
- 60% increase in meeting service level agreements
- 50% increase in productivity by using Giva's integrated custom forms
- 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
- 40% increase in productivity of IT personnel traveling between 16 sites
"We estimate that we have been able to reduce the total cost of ownership of our IT service desk application by approximately 30% in the first year."
- Neil Ferguson, Chief Technology Officer, Lewis Roca Rothgerber LLP
The Giva Service Management Suite provided Lewis Roca Rothgerber with a:
- 70% increase in attorney and staff customer satisfaction with IT
- 70% increase in overall IT productivity
- Eliminated 8 hours per week generating reports
- 80% increase in information quality in reports/metrics/KPIs
- 70% increase in meeting service level agreements
- 80% easier to use knowledge base for trouble shooting
- 75% faster deployment as compared to other well-known IT service desks
- Three to four times faster to open service requests/create & approve knowledge articles
"Giva has proved an effective way to manage our clients' return on investment and increase productivity."
- Sharon Johnson, IT Director, Professional Services, Willams Lea
When compared with FrontRange Solutions HEAT®, the Giva Service Management Suite provided Williams Lea with:
- A feature-rich, intuitive Web-native help desk application that allowed Williams Lea professionals to get up to speed with only one hour of training
- Real-time reports that quickly measure service level metrics
- High ROI through process automation
- 100% uptime using Giva help desk software
- First-class continuous product enhancements
- First-class continuous product enhancements
"We carefully evaluated other products, but concluded that Giva eHelpDesk met our needs best. It has a good balance of broad capabilities, ease of use, and exceptional reporting."
- David Strumpf, Chief Technology Officer, Russell Reynolds Associates
When compared with FrontRange Solutions HEAT®, the Giva Service Management Suite provided Russell Reynolds Associates with:
- A Web-native help desk software solution to support business operations in offices including New York, Chicago, Tokyo, Sydney, and other major cities in Europe and Asia
- Exceptional ease-of-use and Giva Easy Three Click Reporting™ that provides trend analysis to help improve service and support worldwide
- Worldwide implementation in six days
- Tools to rapidly resolve problems at Level 1
- 100% uptime using Giva 24 x 7 x 365 with the Giva On Demand Software™ option
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