Cloud Customer Service Software Case Studies
A 100 percent Web-based call center software solution
Real-time reports for Tokyo headquarters that help improve Casio product set-up and ease of use
Integrated knowledge base and FAQ section to speed issue resolution and increase customer satisfaction
Automated workflow tools to drastically reduce paper-based business processes
30% increase in productivity by using Giva dashboards and reports
Eliminated 24 hours/month of work to prepare reports
50% decrease in time required to open cases
50% easier to navigate and search Giva
100% faster application responsive/speed
70% increase in productivity by using Giva dashboards and reports
60% increase in productivity in managing customer service level agreements (SLAs)
70% easier to get up and running on Giva
Eliminated 30 hours/month of work to prepare executive reports/scorecards/KPIs
70% decrease in call time due to intuitive design
70% increase in effectiveness in working with the development department
70% increase in number of calls captured due to intuitive design
50% increase in call center team productivity using dashboards
Spend just 20 minutes/week generating reports with actionable information
An ITIL-compliant help desk and customer service solution that helped PCTS deliver extraordinary service to mission-critical operating and emergency rooms nationwide
Multiple service desks for its internal IT help desk and customer service organizations
One-week deployment for a geographically dispersed workforce
Rapid ROI
Fast and easy deployment in a week despite significant customizations
Very affordable price point with a lower Total Cost of Ownership (TCO) and higher ROI than competitive offerings
Seamless integration with the iZ3D web site
Rich graphical views of data with Dashboards, Charts, and Metrics to allow iZ3D to focus on their customer service priorities
A single IT platform for a 24x7 worldwide outsourced customer service and support operation
Product and service differentiation in the very competitive outsourcing business to help ContactWorks win more business
Increased technical creditability with prospects
Expertise in customer service "best practices" to help win outsourcing contracts
Increased integration between customers and field engineers throughout the country
Increased service responsiveness and increased customer satisfaction
Real-time reports, trend analysis, and business analytics to monitor customer satisfaction and other key metrics
Easy customization without programming or implementation consultants
70% decrease in total cost of ownership
70% increase in productivity of customer service department
50% increase in meeting service level agreements
60% increase in teamwork between development and customer service departments
40% increase in productivity by using the Giva knowledge base
A powerful, yet elegant hosted solution to manage customer service operations
A high level of service and understanding of the customer
High ROI
100 percent uptime using Giva 24 x 7 x 365
Reduced customer support costs
Lower total cost of ownership with the Giva On Demand Software™ option