Request for Change Setup/ Customization
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Customize RFC Fields
ITIL Cloud Change Management Software Setup Worksheet
Helpful Pre-Worksheet Document
Giva eChangeManager (eCM) has the capability to create a custom RFC form configured with the fields that you need that make sense for your organization. The default Giva RFC form is configured with strict ITIL compliance, although some IT departments find that they do not need all of the fields required by ITIL.
This worksheet and documentation will help you quickly decide what fields you would like to include on your custom RFC form, and also have some suggested field values to set up eCM.
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