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ITIL Cloud Change Management Software Setup RFC Status List
ITIL Best Practices Statuses Automatically Provided
Giva standardizes the RFC Status field and follows ITIL specifications. The statuses are NEW, PLANNING, PENDING, APPROVED, SCHEDULED, WIP, CLOSED and REJECTED. For eCM to follow ITIL standards as closely as possible Giva has made these statuses required and they cannot be modified. However, it does not mean that you have to take each RFC through each status. For example, your change management process may not require PLANNING, APPROVED or WIP. A change manager may simply change the status to SCHEDULED, thus implying approval, although skipping a status may affect some notifications.
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